JOB DESCRIPTION<\/p>\n
\tThe Commercial Manager will develop and execute the commercial strategy that positions the hotel as the market leader within the defined competitive set, and execute all necessary pro-active and re-active sales, e-commerce, marketing & PR activities to meet and exceed the hotel’s budget in regard to revenue generation and market share.<\/p>\n
What will I be doing?<\/p>\n
\tThe Commercial Manager is responsible for developing and a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.<\/p>\n
Specifically, the Commercial Manager will perform the following tasks to the highest standards:<\/p>\n
\tProactively lead all sales, reservations and marketing activities on property\u00a0
\n\tBe a great boss and role model for others with regards to brand-specific behaviours, self-confidence and can-do attitude
\n\tTake ownership to interview, select, on-board, supervise, coach, and evaluate Commercial team members
\n\tPlan and execute regular commercial & sales training opportunities for TMs and HODs\u00a0
\n\tProvide a positive work environment to Commercial & Sales Team Members that allows everyone to thrive and fulfil their potential\u00a0
\n\tEnsure that all Commercial & Sales TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.\u00a0
\n\tEnsure regular & effective communication (e.g. Huddles) in own department to achieve \/ maintain a high level of trust & engagement
\n\tMake use of the brand specific Recognition Calendar and plan \/ execute respective actions on a very regular basis within the own sales team and in the whole hotel.\u00a0
\n\tEnsure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
\n\tPersonally spend at least 30 minutes every day, giving a helping hand to another department\u00a0
\n\tSupport the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration\u00a0
\n\tExecute duties as assigned by the Chief Host and Regional Commercial Director
\n\tAnalyse competitor data, activities and pricing strategies, trends of business by market segment, channel and GOB, and performance of existing customers and use this advantageously to ensure Hampton by Hilton retains their fair share of wallet
\n\tDevelop the commercial strategy for the hotel and implement thoroughly taking into account market dynamics and changes as they arise. Monitor progress against plan and make accurate forecasts which are data driven.
\n\tSchedule & execute detailed action plans to support the revenue generation in all segments and departments and ensure we retain positive market share year round
\n\tShow and use the passion for your brand in all sales conversations and negotiations, whilst keeping the market and customer base up to date on all activities at the hotel.\u00a0
\n\tActively manage key accounts across all segments whilst supporting the reservations team in their conversion efforts and customer centric approach. \u00a0
\n\tExplore and invest time on developing innovative approaches to generate revenue driving activities and campaigns across all revenue streams including F&D
\n\tEnsure that all rates are loaded correctly in systems \/ channels and regular audit planning is in place to ensure digital health score remains positive and accurate
\n\tCreate, Develop and execute a robust marketing plan across all channels and platforms to ensure the hotels front facing persona and tactical offers are best in class and consistently include revenue driving activities across all areas of the business\u00a0
\n\tEnsure that the hotel is well positioned and marketed on internet and other distribution channels, liaising closely with eCommerce
\n\tFacilitate regular sales training for Sales TMs and TMs from other departments to help drive revenue generating activities within the hotel and customer space
\n\tWork committedly with RMCC (Revenue Management Consolidation Centre) \u00a0to ensure optimised rates and occupancy in accordance with the demand and need periods of the hotels performance
\n\tMonitor reservations activities on property as well as collaborate closely with HRCC to ensure enquiries through all channels are dealt with according to Hilton Standards and conversion scores are met efficiently to grow the business and gap fill as needed\u00a0
\n\tParticipate in the leadership activity of the Hotel and Region.<\/p>\n
What are we looking for?<\/p>\n
A Commercial Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<\/p>\n
\tMinimum of 3+ year\u2019s hospitality\/travel industry experience in a revenue generating or commercial services role.
\n\tMinimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
\n\t3+ experience working in a collaborative\/matrixed environment
\n\t3+ years working with departmental financial data to make strategic\/tactical decisions
\n\t3+ years of experience evaluating and identifying business opportunities for a business
\n\tAt least 3 years of experience managing a sales or commercial team
\n\tFluent in English<\/p>\n
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<\/p>\n
\t3+ years working in a multi-complex hotel\/travel industry environment
\n\tExperience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance
\n\tLocal language, strong attribute to have<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/.com","_company_name":"Hilton","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hos... read morepitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on\u202fFacebook,\u202fTwitter,\u202fLinkedIn,\u202fInstagram\u202fand\u202fYouTube.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-17140","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/17140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=17140"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=17140"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=17140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}