Key Purpose<\/p>\n
\tTo supervise team\/s effectively, using standard processes to ensure the smooth and efficient running of the department.<\/p>\n
Responsibilities and Objectives of this role<\/p>\n
\tThe main purpose of this role is to manage the administration of all Discovery Invest products applicable to legal transfers i.e. Normal Transfers (Withdrawal and Retirement), Section 14 transfers, Section 50 transfers and Unit transfers.<\/p>\n
Key Responsibilities<\/p>\n
\tManaging the Administration Team that is responsible for the processing of Section 14 & Section 50 transfers (Directive 135) and Normal transfers (Withdrawal and Retirement)
\n\tLiaising with Compliance and Legal aid to make amendments to all documentation as Legislation requires.
\n\tHandling of escalations\/queries relating to Section 14 & Section 50 transfers and Normal transfers (Withdrawal and Retirement).
\n\tRelationship building with our intermediaries and internal and external colleagues \/clients
\n\tPlan team resourcing
\n\tMonitoring team performance and activities
\n\tEnsure coaching and necessary training is provided to all staff.
\n\tRegular feedback to sub-ordinates, as a minimum apply the documented performance management practice used by Discovery.
\n\tAchieve targets agreed to between line manager and yourself, by using the resource allocated to you.
\n\tAddressing staff performance and consequence management.
\n\tStaff development, coaching and training
\n\tCoordinate team meetings
\n\tEnsure continual communication between management and the team.
\n\tEnsure adherence to processes and procedures
\n\tMake recommendations to enhance processes and system functions
\n\tEnsure standard operating procedures are up to date and adhered to by all staff.
\n\tLead internal and external audits<\/p>\n
Required Competencies<\/p>\n
\tQuality Orientation\/Attention To Detail
\n\tPlanning and Organizing\/ Work Management
\n\tCustomer service orientation
\n\tCoping and dealing with Pressure
\n\tGood communication skills
\n\tRelationship building skills
\n\tResults orientated
\n\tAssertiveness
\n\tPositive attitude
\n\tCommitment
\n\tTime management skills
\n\tAnalysing data, root causes and problem solving<\/p>\n
Education<\/p>\n
Preferred Qualifications:<\/p>\n
\tMatric
\n\tA minimum of 3-6 years\u2019 working experience in a Senior Administrative role within a LISP industry
\n\tExtensive LISP administration and process knowledge in legal transfers i.e Section 14, Section 50 and Normal transfers.
\n\tKnowledge and understanding of Long-Term Insurance Legislation, Penson Fund Act and Retirement Products.
\n\tKnowledge and working experience in Discovery with relevant product knowledge as well as inter-departmental knowledge, knowing how the business fits together.<\/p>\n
Experience using the following systems is an added advantage:<\/p>\n
\tParadigm
\n\tCompass<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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