{"id":17546,"date":"2025-08-27T10:04:07","date_gmt":"2025-08-27T10:04:07","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/call-centre-agent-customer-service-mobile-mr-price-money-trainee-planner-mr-price-group-retentions-agent-insu\/"},"modified":"2025-11-28T00:25:24","modified_gmt":"2025-11-28T00:25:24","slug":"call-centre-agent-customer-service-mobile-mr-price-money-trainee-planner-mr-price-group-retentions-agent-insu","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=17546","title":{"rendered":"Call Centre Agent (Customer Service &#8211; Mobile) &#8211; Mr Price Money \n\n\n            \n\n            \n            Trainee Planner Mr Price Group \n\n\n            \n\n            \n            Retentions Agent (Insurance Call Centre) Mr Price Money \n\n\n            \n\n            \n            Customer Experience Manager (Call Centre) Mr Price Money \n\n\n            \n\n            \n            Supervisor,Mr Price Home,Sandown Crossing, Parklands \n\n\n            \n\n            \n            Call Centre Agent (Customer Service &#8211; E-commerce) Mr Price Money \n\n\n            \n\n            \n            Operations Manager Mr Price \n\n\n            \n\n            \n            Quality Technologist Mr Price Sport \n\n\n            \n\n            \n            Assistant Store Manager Power Fashion Cosmo Cit \n\n\n            \n\n            \n            Store Manager Power Fashion Mthatha"},"content":{"rendered":"<p>Job Description<\/p>\n<p>\tAs a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns\u2014resolving queries quickly and professionally.<\/p>\n<p>Responsibilities<\/p>\n<p>\tListen to customers&#8217; questions and concerns and provide workable solutions.<br \/>\n\tRespond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).<br \/>\n\tReview customer mobile accounts and make changes, if necessary.<br \/>\n\tInvestigate and resolve account complaints and product issues.<br \/>\n\tDeliver friendly, consistent, and high-quality service.<br \/>\n\tMeet monthly targets.<br \/>\n\tFollow company policies, procedures, and service standards.<br \/>\n\tCollaborate respectfully with team members and other departments.<\/p>\n<p>Qualifications<br \/>\nRequirements:\u00a0<\/p>\n<p>\tMatric certificate<br \/>\n\tWorking knowledge of Microsoft Office<br \/>\n\t1 year\u2019s experience as a Customer Service Representative in a Telco environment.\u00a0<br \/>\n\tStrong verbal and written communication and problem-solving skills<br \/>\n\tFamiliarity with WhatsApp for Business and webchat platforms<br \/>\n\tBasic understanding of retail and Telco account servicing<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website (  ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Mr Price Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-17546","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/17546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=17546"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=17546"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=17546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}