Core Description<\/p>\n
\tResponsible for the strategic and operational management of the Telkom Group facilities, covering the full suite of technical, hard, and soft services, and also to act as a Centre of Excellence for the business.
\n\tAlso responsible for service delivery to high-pressure internal and external stakeholders, as well as developing and executing continuous improvement initiatives. Take ownership of end-to-end customer journey management through all facilities and service touch points.<\/p>\n
Job Responsibilities<\/p>\n
Develop and direct strategic facilities management goals, develop forecasting plans to achieve strategic goals and identify facilities management trends and develop strategies to maximize the group’s competitiveness including:<\/p>\n
\tPut innovative strategies in place to optimise the performance and efficiency of the building (i.e. water saving initiatives – greening initiatives) and to ensure the delivery of high value-added recommendations.
\n\tIdentify and implement strategies to develop a work place environment that leads to increased staff productivity.
\n\tAccountable for the formulation of design standards with workplace bench marking and commercial requirements, direct engagement with the relevant business heads to develop and refine product types, and standardise for cost efficient execution at scale.
\n\tIdentify\/ develop solutions to maximise efficient facilities and space management solutions.
\n\tPlan and manage customers short-term and long-term facilities and space management needs.
\n\tEnsure compliance to statutory regulations, policies and procedures by conducting inspections, liaising with tenants to assist with non-compliance – Institute a process of workplace safety for staff and contractors.
\n\tEnsure that occupancy and vacancy levels are reported and managed effectively in order to minimize costs.
\n\tEnsure regular reporting to all stakeholders, including the analysis and metrics of deliverables to the following: board, executive, senior management, customers, etc.
\n\tManage relationships with service providers to ensure effective and efficient service delivery in a cost-effective manner and in line with good business practices.
\n\tProvide strategies to manage and reduce red flags that have been escalated in terms of utility bills.
\n\tEnsure procedures are in place to mitigate and manage risk, ensuring buildings are compliant to prescribed legislation and implement corrective action when required.
\n\tReview the service delivery model for FM services especially when contracts are being renewed.
\n\tReview and update to stay best in class in contracting and delivering FM services.
\n\tImprove on an ongoing basis the annual asset management plan for maintenance budgeting, programmed maintenance and capital projects including refurbishments.<\/p>\n
Financial Management<\/p>\n
\tCompile and manage the capital expenditure budget for facilities as well as track variances\/ savings – Conducts financial analyses to evaluate and recommend lease vs. purchase decisions.
\n\tCompletes any required forecasts, budget analyses and reports of activities.
\n\tAnalyze monthly performance and budget projections and compare it to annual management plan and budget, and adjust strategies accordingly.
\n\tDeveloping year on year business plans to achieve savings targets and working closely with the finance team to produce monthly financial status reports and future forecasts.
\n\tManage the overall maintenance budget.
\n\tResponsible and accountable for effective management and development of the Facilities Management Team.<\/p>\n
Core Competencies<\/p>\n
Functional Knowledge<\/p>\n
\tUnderstanding of CAFM systems; Practical building maintenance; Safety, fire and emergency procedures; Occupational Health and Safety Act and relevant legislation;
\n\tSLA’s \u00a0and their effective development, interpretation and management; Technology in building (electrical, plumbing and construction);
\n\tMechanical and air-conditioning systems; Day-to-day operations (cleaning, security, gardening); Contract management; Strategic Facilities Management;
\n\tPeople management experience; Quality assurance process development, implementation and management; Awareness of ISO or other quality standards<\/p>\n
Functional Skills<\/p>\n
\tTotal facilities management; Computer Software (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project); Presenting & Communicating Information;
\n\tFacilities Management contract management; Real estate Operational contracts; Facilities Quantitative Methods; Facilities and associated financial analysis;
\n\tProgramme Management & Planning; Business Acumen and insight into operational management; Financial Acumen including budgeting; Change management;
\n\tFinancial Modeling Budget management; Conflict management; Report writing; Project management; Negotiation and influencing<\/p>\n
Competencies (Behaviour)<\/p>\n
\tThought Leadership: Developing strategies\/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
\n\tMarket Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
\n\tBusiness Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
\n\tPeople Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
\n\tPersonal Leadership: Ability to work well with people at all levels; Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Telkom Values<\/p>\n
Certifications<\/p>\n
\tSAFMA (Accredited Facilities Professional)<\/p>\n
Education<\/p>\n
\tNQF 7: 3 year Degree<\/p>\n
Experience<\/p>\n
\t8 Years relevant experience, of which at least 3 years on senior management level<\/p>\n
Additional Information<\/p>\n
Qualification and experience:<\/p>\n
\tQualification preferably in built environment or appropriate.
\n\tExperience in the Facilities Management field, of which at least 6 years experience at a strategic and management level.<\/p>\n
Special Requirements:<\/p>\n
\tStrategic thinker and planner with the ability to deliver results.
\n\tVery experienced in setting out facilities management processes and procedures.
\n\tProfessional business writing is required to represent the company in the most professional way possible.
\n\tMake effective decisions and leverage to achieve objectives.
\n\tFundamental understanding of Strategic FM and its impact on the users.
\n\tMake effective decisions and leverage to achieve objectives.
\n\tAbility to build strong and positive relationships with clients\/ external stakeholders, consultants and advisors.
\n\tDemonstrated leadership skills with vision, commitment, engagement and results.
\n\tAbility to translate strategic initiatives into tactical implementation plans.
\n\tExcellent computing skills (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project).
\n\tExcellent written communication skills.
\n\tHighly developed problem-solving skills.
\n\tHigh level of professionalism, honesty and integrity.
\n\tGood knowledge of MS Excel experience is essential.
\n\tPower point and other presentation software skills an advantage.
\n\tAbility to analyze and interpret numerical data and all other sources of information.
\n\tEntrepreneurial and Commercial acumen.
\n\tExcellent analytical and logic reasoning ability.
\n\tMS Projects.
\n\tExcellent negotiation and influencing skills.<\/p>\n
Special Requirements<\/p>\n
\u00a0<\/p>\n
Physical Requirements<\/p>\n
\tNone<\/p>\n
Key Stakeholders<\/p>\n
Internal:<\/p>\n
\tDivisional leaders
\n\tExecutive and senior leadership stakeholders
\n\tCategory\/ Supplier executives and management
\n\tContract management services
\n\tExecutives and Management
\n\tService providers
\n\tReal Estate Asset and Facilities Management
\n\tUtilities Management
\n\tProperties Project Management
\n\tCustomers outside Telkom<\/p>\n
Apply via company website ( https:\/\/www.telkom.co.za ) or<\/p>\n
jobs.telkom.co.za<\/p>\n
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