Description<\/p>\n
\tThe Special Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support of a responsible, confidential and complex nature to support SunBet\u2019s special projects and retail teams in order to ensure a seamless and consistent delivery to all clients, internal and external stakeholders.
\n\tThis will include administration around setting up and launching of retail betting shops, co-ordinating required site compliance notices and ensuring all preparation is finalised for regulatory audits and inspections to ensure a smooth and accurate delivery of retail product and services in line with SunBet\u2019s objectives and relevant policy, procedures and compliance standards.
\n\tIn addition, the role will co-ordinate logistics and agree terms with various service providers such as retail property management companies with regards to promotional activations being run by SunBet\u2019s mobile promotions teams.\u00a0
\n\tThis dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.<\/p>\n
Requirements<\/p>\n
Key Performance Areas<\/p>\n
\tCo-ordinate and track operational and special project activities, ensuring logistics and stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project activities in line with established frameworks, tools and legislative requirements (including e.g. Business development projects, Retail expansion projects, and the SunBet-SunSlots LPM partnership).
\n\tCo-ordinate internal audit activities with site retail operators to assess compliance in outlets against Gaming Board regulatory requirements ensuring the integrity of online gaming operations and safeguarding customer information while actively monitoring for any suspicious activities and behaviours
\n\tKeep up to date with SunBet product knowledge and all client-facing technology within the retail operations
\n\tCo-ordinate the collection of data for retail cash players from various retail operations and compile a trend analysis to understand and report on player preferences and activities in order to share with management.
\n\tProvide input into remedial actions or activities based on results e.g. promotion activations; betting events; compliance process flows, etc.
\n\tMonitor retail outlets, equipment and resources and report issues related to network (connectivity\/access\/roaming\/sim card etc), escalating challenges if necessary
\n\tMonitor marketing collateral in retail outlets to ensure these are aligned with the SunBet brand and CI
\n\tUtilise knowledge of sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution as required when visiting retail properties
\n\tCompile and distribute on-site activation schedules for promoters attending activations at various promotion venues
\n\tRoster and schedule mobile promoter teams for various activations, ensuring there is sufficient coverage per shift
\n\tCommunicate with stakeholders, clients, and visitors around activation requirements
\n\took activation venues and plan logistics according to requirements \u2013 number of people, equipment, times, access to floor, refreshments, etc.
\n\tTroubleshoot and resolve customer issues related to the online betting platforms, mobile applications, and other digital tools, routing and escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
\n\tMaintain comprehensive and accurate records of customer interactions, issues, and resolutions contributing to the ongoing improvement of customer service processes, procedures, and knowledge base<\/p>\n
Education<\/p>\n
\t3 – Year Diploma \/ Degree in Business Management \/ Compliance \/ Project Management.<\/p>\n
Experience<\/p>\n
\t1-2 years’ experience in project co-ordination, audit or business administration.<\/p>\n
Skills and knowledge<\/p>\n
\tChecking
\n\tCollecting & Evaluating information (analysing, conceptualising)
\n\tContextual reasoning
\n\tManaging customer & Stakeholder relationships
\n\tInfluencing & Asserting
\n\tManaging risks \/ Following instructions
\n\tMeasuring Results
\n\tIntegrating (Connecting; Consulting; Collaborating; Resolving conflict)
\n\tInterest in sports betting
\n\tProject co-ordination
\n\tClerical administration tasks
\n\tComputer literacy \u2013 MS Office
\n\tEnglish Verbal and Written communication skills
\n\tSports betting and gaming play management system knowledge
\n\tKnowledge on roaming networks and sim control
\n\tDemonstrating Integrity<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-17760","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/17760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=17760"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=17760"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=17760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}