Job Description<\/p>\n
\tMeridian Wine Merchants\u00a0is seeking a dynamic\u00a0Outbound Telesales Consultant,\u00a0based in\u00a0Gauteng.\u00a0This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team.<\/p>\n
Responsibility includes:<\/p>\n
\tNew product introduction and upliftment procedure to be carried out as per SOP.
\n\tEffective planning of the call cycle as per contact and coverage SOP.
\n\tCalling customers in accordance with the agreed call cycle.
\n\tAssisting new customers in opening new accounts as per SOP on new accounts.
\n\tRecording and promptly acting upon customers\u2019 complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
\n\tActively building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g. send complimentary bottle of wine on customer\u2019s birthday) as per SOP.
\n\tIdentify and execute promotional opportunities\/requirements as per the customers\u2019 needs and promotional SOP.
\n\tGain knowledge on various products and processes to carry out a strategic negotiation with customers.
\n\tUnderstand your personal sales target by customer and brand and deliver the result.
\n\tUnderstand how personal sales commission \/ incentive are calculated.
\n\tGrow and maintain the customer base to achieve the sales target.
\n\tGrow listings on redistributor wine lists.
\n\tDevelop a plan to close the sales gap by compiling a monthly Sales Report and submit this report as per SOP.
\n\tLog all calls and capture interaction with customers on the laptop as per SOP and RSM requirements.
\n\tCollect customer information as per Salesforce Contacts Report.
\n\tSubmit trade program & cycle brief execution feedback as per SOP and RSM requirements.
\n\tOther operational report \/ feedback as per RSM requirements.
\n\tIn accordance with the SOP on pre, during and post call procedures.
\n\tIn accordance with the SOP on pre, during and post call procedures. 20% of your day to cover vacant Rep Areas.
\n\tOrder taking and processing to be done on handheld technology.
\n\tAction specified tasks from cycle brief or operational requirements from RSM.
\n\tManage stock allocations as per RSM requirements and stock allocation report.
\n\tContribute towards informal succession planning and skills transfer within the Sales \/ Trade Marketing team by adopting a coaching and\/or mentorship approach and teaching team members new learnings.
\n\tPlan and prioritize, demonstrating abilities to manage competing demands.<\/p>\n
Qualifications and Experience:<\/p>\n
\tDiploma relating to Sales, Marketing, Hospitality Management or Food and Beverage Management.
\n\tOne years\u2019 experience in wine or liquor industry, customer service, hospitality, or FMCG retail sales and merchandising.
\n\tCape Wine Academy Intro to SA Wine or WSET level 1 (beneficial).
\n\tMicrosoft office suite.
\n\tExcellent ability to communicate verbally.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
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