Job Description<\/p>\n
Driving Profitable growth for MTN Business<\/p>\n
\tAchieve new business weekly\/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
\n\tActively and strategically targeting new business acquisitions\u00a0
\n\tOpportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
\n\tProvide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
\n\tMonitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
\n\tRecommend ways to exploit new opportunities to grow the business further
\n\tProvide input into the fine tuning of processes, systems and support in line with changing work practices.
\n\tIncentivised to find new business opportunities to increase Incremental Monthly recurring revenues
\n\tOnce they close the deal they hand it over to a Revenue Quota bearing sales person<\/p>\n
Account management<\/p>\n
\tResolve escalated issues or escalate as appropriate.
\n\tIncrease MTN\u2019s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
\n\tProvide regular feedback on competitive threats to MTN business and advise on product\/service enhancement requirements.
\n\tPrepare reports on account performance as required.
\n\tMonitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
\n\tRecommend ways to exploit new opportunities to grow the business further
\n\tProvide input into the fine tuning of processes, systems and support in line with changing work practices.<\/p>\n
Focus on providing exceptional Customer Experience<\/p>\n
\tEnsure all customer queries are attended to and resolved within agreed SLA\u2019s.
\n\tEnsure that customer specifications are met and that the customer is satisfied with the end service and\/or product.
\n\tConsider the implications of actions to be taken for the customer \/ the effect of actions on the customer.
\n\tProvide advice on the best approach to reach the best results.<\/p>\n
Ensuring Appropriate Governance and Quality control Measures<\/p>\n
\tUtilize sound practices that comply with best practice, legislation or other regulations \/ parameters \/ guidelines.
\n\tMaintain quality standards that will enhance the customer experience and cost efficiency.
\n\tWork consistently according to standard operating procedures.
\n\tAnalyse situations and take necessary action to ensure quality is maintained.
\n\tSeek feedback from clients\/ stakeholders and continuously seeks ways of improving on quality and customer service standards.<\/p>\n
Project Management<\/p>\n
\tDevelop and drive the execution of agreed projects\u00a0
\n\tDrive the implementation, tracking, monitoring and compliance of Projects
\n\tContract management in line with Procurement Policies
\n\tCo-ordinate project reporting
\n\tEnsure effective implementation of the integrated project management model\u00a0
\n\tRisk management<\/p>\n
Business Analysis<\/p>\n
\tPerform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
\n\tIdentify ways to fine tune policies, processes and systems in line with changing work practices
\n\tDetermine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems\u00a0
\n\tDesign, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
\n\tIdentify Business Improvement and Optimisation opportunities that will result in improvement of process performance\u00a0
\n\tEnsure that benchmarking is conducted with other companies and organizations within and outside the industry.\u00a0
\n\tConstruct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
\n\tIdentify and implement innovative ways to use minimum resources to achieve maximum outputs<\/p>\n
Qualifications<\/p>\n
Education:<\/p>\n
\tMinimum of 3-year degree\/diploma in Commerce (Financial \/Marketing \/ Communication) or related<\/p>\n
Experience:<\/p>\n
\tMinimum of 3 years\u2019 experience in an area of specialisation \/\u00a0Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
\n\tICT Experience is preferable
\n\tExperience in Large Enterprise is preferable<\/p>\n
Apply Before 09\/10\/2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mtn.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MTN","_company_website":"http:\/\/www.mtn.com","_company_tagline":"MTN Group Limited entered the telecommunications scene at the dawn of South Africa\u2019s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi... read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers\u2019 present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients\u2019 lives a whole lot brighter, as we lead the delivery of a \"bold, new Digital World\u201d. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[26],"job-types":[12],"class_list":{"0":"post-18077","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-mpumalanga","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18077"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18077"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}