The Operations team at Bolt is fully responsible for strategy, marketplace health, and growth in South Africa. To help us scale even further, we\u2019re looking for a data-driven and results-oriented Senior Operations Specialist \u2013 Marketplace with a strong execution mindset to drive operational excellence and shape the future of mobility in South Africa<\/p>\n
Main tasks and responsibilities:<\/p>\n
\tOwn and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
\n\tEnsure strong supply-demand balance across South Africa and non-LTO cities through pricing simulations, operational levers, and weekly business reviews
\n\tSupport category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback
\n\tMonitor and reduce offline trips and fraud through proactive driver interventions and data-led actions
\n\tTrack and manage incentive spend, ensuring alignment with return on investment and local growth goals
\n\tPartner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation<\/p>\n
About you:<\/p>\n
\tYou have 4 \u20137 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
\n\tYou are a strong collaborator with excellent communication skills in English
\n\tYou are highly analytical and confident with data \u2014 strong Excel\/Google Sheets skills are a must
\n\tYou\u2019re execution-focused and move fast from strategy to action
\n\tYou have a strong understanding of South Africa\u2019s mobility landscape and local market dynamics
\n\tYou are customer-oriented and driven to improve rider and driver experience<\/p>\n
Apply via company website ( ) or<\/p>\n
bolt.eu<\/p>\n
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