Description<\/p>\n
\tCustomer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person.
\n\tThe core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences.
\n\tCustomer service officers are known to promote the company\u2019s core values and acts as brand ambassadors of Bayport.<\/p>\n
EDUCATION<\/p>\n
MINIMUM QUALIFICATIONS<\/p>\n
\tNational Certificate – Generic: Customer Management NQF Level 5 or,
\n\tRelevant NQF Level 5 or higher related qualification<\/p>\n
EXPERIENCE AND KNOWLEDGE<\/p>\n
MINIMUM REQUIREMENTS<\/p>\n
\tExperience in working with inbound and outbound calls, customer retention, and collections experience preferred.
\n\tClear and effective communication, both written and verbal
\n\tComputer savvy, including competency with the Microsoft Office application suite(Especially Outlook, Excel, and Word)
\n\tStrong organizational skills, attention to detail, commitment to accuracy and excellent work product, employed with maximum efficiency, without being weighed down by minutia.<\/p>\n
INDUSTRY EXPERIENCE<\/p>\n
\tGeneral knowledge of administrative tasks\/issues pertaining to client services<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
bayportsa.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/bayportsa.mcidirecthire.com","_company_name":"Bayport Financial Services","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Since 2002, we have provided primarily government-employed men and women with credit and access to financial services. In nine developing economies across Africa and Latin America, we offer our customers speed, value, convenience and financial solutions they can trust. Bayport customers use our f... read moreinancial solutions for a variety of reasons: from farming and beekeeping, to education and family emergencies. \u201cAt-source\u201d lending is the most cost effective way for customers to qualify for larger loans, enabling them to make substantial investments, such as buying a plot of land, starting a business or educating their children. Borrowing for the right reasons and maintaining a good credit record enable our customers to access higher loan amounts over longer terms, making monthly repayments more affordable.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-18111","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18111"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18111"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}