Job Description<\/p>\n
Your Purpose…<\/p>\n
\tThe Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals.
\n\tYou\u2019ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It\u2019s about creating fun, personalized experiences that keep our members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we\u2019re known for.
\n\tLet\u2019s make wellness more than just a gym\u2014it\u2019s a social lifestyle!<\/p>\n
Your Duties and Responsibilities…<\/p>\n
\tRecruitment, Onboarding & Retention: You\u2019re at the heart of curating a team of passionate fitness pros. You\u2019ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community.
\n\tUsing the Online Hiring Assessment process, you\u2019ll measure success and help build a powerhouse of instructors. Once onboard, you\u2019ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
\n\tTeam Management & Development: Creating an unstoppable team is key. You\u2019ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs.
\n\tAs their leader, you\u2019ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you\u2019ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
\n\tCommunity Building & Instructor Support: Building dynamic, thriving fitness tribes is what it\u2019s all about. You\u2019ll foster a sense of belonging among our Group Exercise Instructors through strong communication\u2014whether it\u2019s in one-on-one chats, newsletters, or team meetings. You\u2019ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities.
\n\tWith a laser focus on the STOP, LOOK & LISTEN strategy, you\u2019ll ensure every class is prepped and every instructor is supported\u2014from studio setups to assisting with member bookings.
\n\tDelivering Exceptional Group Exercise Experiences: You\u2019ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more.
\n\tYour role doesn\u2019t stop at teaching\u2014you\u2019ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape.
\n\tYou\u2019ll also oversee class timetables across digital platforms, ensuring they\u2019re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
\n\tGroup Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You\u2019ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members.
\n\tUsing data from GEX reports and collaborating with your regional team, you’ll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key\u2014you\u2019ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
\n\tMember Social Wellness: We\u2019re all about creating welcoming environments for every member that walks through our doors. You\u2019ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it\u2019s group exercise, personal training, or event-driven experiences, you\u2019ll actively promote all our offerings to support each member on their unique wellness journey.
\n\tYou\u2019ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
\n\tOperational Excellence: You\u2019ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch.
\n\tYou\u2019ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you\u2019ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
\n\tMarketing & Community Building: You\u2019ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you\u2019ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in.
\n\tBy tapping into digital platforms and in-club marketing opportunities, you\u2019ll keep our community engaged and excited about the fitness journey they\u2019re on.
\n\tData Analysis & Performance Tracking: Data-driven and performance-focused, you\u2019ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings.
\n\tWith your eye on the numbers, you\u2019ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it\u2019s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.<\/p>\n
Our Minimum Requirements…<\/p>\n
We can’t live without…<\/p>\n
\tMatric qualification
\n\tA Recognized Fitness Qualification
\n\tA minimum of 5 years\u2019 experience within the Fitness Industry
\n\tA minimum of 3 years\u2019 experience in managing exercise experiences within in a health club or similar role
\n\tA minimum of 2-3 years of experience in managing people \/ teams
\n\tExceptional people leadership skills
\n\tExperience in teaching a variety of Group Exercise classes be passionate about wellness industry
\n\tStrong team player & collaborator
\n\tExhibit the VA brand values<\/p>\n
We’d like you to have…<\/p>\n
\tExperience within a health club or wellness club
\n\tManagement experience
\n\tGreat communication skills
\n\tGreat relationship building skills
\n\tAdaptability (must be able to adapt to a fast paced, changing environment)
\n\tBe curious (must be willing to succeed, seek opportunities to learn and grow)
\n\tHave a winning mentality (must be willing to go over and above to achieve success)
\n\tMust be motivated to achieve success.
\n\tA commitment to making a difference in people\u2019s lives.
\n\tA Growth mindset
\n\tThe ability to work independently.
\n\tTrustworthiness (must always act in doing the right thing)
\n\tA drive to create moments of magic for our members.
\n\tThe ability to make decisions and take ownership and responsibility for the decision.
\n\tAction orientation<\/p>\n
We’d love you to have…<\/p>\n
\tOrganizational & coordinating skills
\n\tExcellent facilitation and presentation skills
\n\tWellness knowledge, beyond the health club
\n\tThe ability to make quick and bold decisions.
\n\tThe ability to be agile.
\n\tThe ability to be collaborative.
\n\tHigh Interpersonal skills (EQ)<\/p>\n
Apply via company website ( ) or<\/p>\n
virginactiveclubsgautengnorth.simplify.hr<\/p>\n
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