PURPOSE OF JOB<\/p>\n
\tThe Project Manager is responsible for the effective planning, execution, and delivery of client projects in alignment with contractual obligations and organisational objectives. This role requires strong client-facing capabilities, with a focus on contract management, SLA tracking, and cross-functional communication to ensure seamless coordination between sales, operations, and clients.<\/p>\n
KEY RESPONSIBILITIES<\/p>\n
\tLead and manage the full lifecycle of client projects, from initiation through to completion and closure.
\n\tMonitor and track Service Level Agreements (SLAs), ensuring compliance and timely escalation of risks or deviations.
\n\tMaintain effective communication between sales, operational teams, and clients, ensuring alignment on project objectives, deliverables, and timelines.
\n\tDevelop and maintain project documentation, including project plans, status reports, and risk registers.
\n\tEnsure contractual terms and obligations are adhered to, with appropriate governance and reporting in place.
\n\tIdentify, mitigate, and manage risks to safeguard project delivery and client satisfaction.
\n\tDrive continuous improvement initiatives, enhancing project delivery standards and client outcomes.<\/p>\n
QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:\u00a0<\/p>\n
The requirements listed below are representative of the knowledge, skill, and\/or ability required.<\/p>\n
\tA postgraduate diploma or degree in Project Management (essential).
\n\tMinimum of 5 years\u2019 experience in project management, preferably within a client-facing environment.
\n\tProven experience in contract management and SLA performance tracking.
\n\tStrong understanding of project management methodologies and tools.
\n\tDemonstrated ability to manage multiple projects simultaneously.<\/p>\n
Skills and Competencies<\/p>\n
\tExcellent verbal and written communication skills, with the ability to engage confidently with senior stakeholders.
\n\tStrong negotiation and problem-solving skills.
\n\tAbility to build and maintain productive client and internal relationships.
\n\tHigh level of organizational and time management skills.
\n\tAnalytical mindset with attention to detail.<\/p>\n
Key Performance Indicators (KPIs)<\/p>\n
\tProject Delivery: Percentage of projects delivered on time, within scope, and within budget.
\n\tSLA Compliance: Achievement of SLA targets and service commitments.
\n\tClient Satisfaction: Client feedback scores and repeat business from managed accounts.
\n\tRisk Management: Number of risks\/issues proactively identified, mitigated, and resolved.
\n\tCommunication Effectiveness: Quality and timeliness of reports, updates, and stakeholder engagement.
\n\tContractual Compliance: Adherence to all contractual requirements, with zero escalated breaches.
\n\tTeam Collaboration: Effectiveness in coordinating between sales, operations, and client teams.
\n\tContinuous Improvement: Implementation of process enhancements leading to measurable efficiency gains.<\/p>\n
Deadline:9th September,2025<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
metrofile.simplify.hr<\/p>\n
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