{"id":18596,"date":"2025-09-09T16:02:11","date_gmt":"2025-09-09T16:02:11","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/customer-services-officer-team-leader-chief-technologist-test-electrical\/"},"modified":"2025-09-20T00:24:19","modified_gmt":"2025-09-20T00:24:19","slug":"customer-services-officer-team-leader-chief-technologist-test-electrical","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=18596","title":{"rendered":"Customer Services Officer \n\n\n            \n\n            \n            Team Leader \n\n\n            \n\n            \n            Chief Technologist (Test) \n\n\n            \n\n            \n            Electrical Inspector \n\n\n            \n\n            \n            Engineer (Network Management Systems) \n\n\n            \n\n            \n            Technical Officer (Asset Management) \n\n\n            \n\n            \n            Chief Clerk \n\n\n            \n\n            \n            Electrical Assistant \n\n\n            \n\n            \n            Small Plant Operator \n\n\n            \n\n            \n            Manager (Meter Reading Accounts) \n\n\n            \n\n            \n            Forensic Investigator \n\n\n            \n\n            \n            Senior Legal Advisor \n\n\n            \n\n            \n            Ombuds Officer \n\n\n            \n\n            \n            Manager (Time &amp; Attendance)"},"content":{"rendered":"<p>Job Purpose<\/p>\n<p>\tEnsure efficient and effective delivery of holistic customer care and management in all Mobile Kiosks, Fixed Kiosks and Service Centres to all customer segments within the designated area through effective and efficient staffing, administration, control and provision of defined customer service levels consistent with the Batho Pele principles.<\/p>\n<p>Key Responsibility Areas<\/p>\n<p>\tCoordinate and control of the customer care and management strategy and processes in the designated service centres.<br \/>\n\tSupervision of the key service delivery chain within the Mobile Kiosks, Fixed Kiosks and Service Centres and\/or Banking Halls.<br \/>\n\tManage any transformation strategies within the Mobile Kiosks, Fixed Kiosks and Service Centres and\/or Banking Hall(s)<br \/>\n\tInput in the preparation and monitoring of capital and operating budgets.<br \/>\n\tEnsure that the functions of the Bus Service Operations and Management Branch are carried out effectively, efficiently.<br \/>\n\tResponsible for maintaining effective industrial relations.<br \/>\n\tManaging and controlling effective asset utilisation.<br \/>\n\tCoordinate customer care and management processes.<br \/>\n\tActive support and promotion of safety and accident prevention in the workplace.<\/p>\n<p>Competencies<\/p>\n<p>\tInfluencing.<br \/>\n\tProblem Solving.<br \/>\n\tPlanning and Organising.<br \/>\n\tBusiness Processes.<br \/>\n\tInterpersonal Relationships.<br \/>\n\tCommunication.<br \/>\n\tAction Orientation.<br \/>\n\tChange Readiness.<br \/>\n\tCognitive Ability.<br \/>\n\tTeam Orientation.<br \/>\n\tDirection Setting.<br \/>\n\tCoaching and Mentoring.<\/p>\n<p>Essential Requirements<\/p>\n<p>\tDiploma (NQF Level 6) in Public Management or any other related or equivalent qualification.<br \/>\n\tValid motor vehicle driving license.<br \/>\n\t3 Years relevant experience.<br \/>\n\tComputer Literacy<\/p>\n<p>Closing Date<\/p>\n<p>\t2025\/09\/19<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website (  ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"eThekwini Municipality","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-18596","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18596"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18596"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}