Core Description<\/p>\n
\tTo manage and support customers environment with technical solutions and provide general, 2nd\u00a0and 3rd\u00a0level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific).<\/p>\n
Key Deliverables \/ Primary Functions<\/p>\n
\tPerform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
\n\tTake ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
\n\tBuild relationships with customers to improve and provide world-class support.
\n\tIdentify and understand business challenges of the customer and their impact on the client’s environment by developing, documenting, and maintaining knowledge-based articles.
\n\tSupport security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
\n\tEnsure company assets (replacement parts) are tracked and maintained responsibly.
\n\tSupervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.<\/p>\n
Core Functional Skills & Capabilities<\/p>\n
\tHardware Troubleshooting
\n\tTroubleshooting
\n\tService Level Agreement (SLA) Management
\n\tNetworking, Server and SAP skills<\/p>\n
Core Behavioural Competencies<\/p>\n
\tAnalysing
\n\tApplying expertise & Technology
\n\tDeciding & Initiating Action
\n\tCoping with pressures & setbacks
\n\tDelivering Results & Meeting customer expectations<\/p>\n
Minimum Qualifications<\/p>\n
\tNQF 6: 3 year Degree\/ Diploma\/ National Diploma in Information Technology
\n\tOR NQF 4: Grade 12<\/p>\n
Additional Education -Preferred \/Advantage<\/p>\n
Experience<\/p>\n
\t3 year\u2019s relevant experience in the ICT environment.\u00a0<\/p>\n
OR<\/p>\n
\t5 year\u2019s relevant experience in the ICT environment.<\/p>\n
Certifications<\/p>\n
\tA + Certification will be advantageous
\n\tN + Certification will be advantageous
\n\tITIL 3 or 4 will be advantageous
\n\tMCP (Desktop)
\n\tMCSA
\n\tExchange\/O365
\n\tHP, Dell, Lenovo, Mustek products will be advantageous
\n\tLinux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
\n\tVEEAM
\n\tVMware certified VCP-Cloud (vCloud Director)<\/p>\n
Professional Memberships in Relevant Industry<\/p>\n
Level of Engagement & Span of Control<\/p>\n
\tEngagement will all levels within the organisation, internal and external to the clients.<\/p>\n
Special Requirements \/ Employment Condition<\/p>\n
\tWilling to travel
\n\tWorking Shifts
\n\tDrivers Licence and Reliable Vehicle – both required<\/p>\n
Workplace \/ Physical Requirements<\/p>\n
\tFull-time Client Based Position
\n\tBillable<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.bcx.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"BCX","_company_website":"http:\/\/www.bcx.co.za","_company_tagline":"BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca... read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa\u2019s premier end-to-end digital solutions partner, providing the world\u2019s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa\u2019s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":["post-18628","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18628"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18628"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}