Introduction<\/p>\n
\tThe primary purpose of this role is to implement small and medium sized projects for the CX Improvement Centre, primarily working in the Contact Centers, the financial and the operational areas within Tracker. The successful candidate will initiate, plan, execute and close projects in an effective and efficient manner. It requires a mature individual who is a self-starter, takes initiative, is analytical, and has good judgment and problem-solving skills. The project coordinator will fulfill the role of the Quality Champion and BCP Champion for the department and will conduct time and motion studies in Tracker Departments, analyzing the information gathered and providing recommendations for process and technological changes.<\/p>\n
Job description<\/p>\n
\tDeliver planning requirements for projects before execution commences.
\n\tDrive the implementation of projects, proof of concepts and other initiatives, following the department\u2019s processes, rules and quality standards.
\n\tDeliver projects, assigned initiatives and actions according to agreed timelines.
\n\tContribute to fostering a culture of continuous improvement and learning within the project environment.
\n\tConduct time and motion studies, assess and document business processes, and record findings according to agreed standards. Provide written recommendations for improvement.
\n\tRegularly review and refine practices and processes as well as reporting to drive the continuous improvement and insight generation.
\n\tEnroll in the required training and deliver the administrative tasks of the Quality Champion and the BCP Champion.
\n\tCreate and maintain documentation using agreed templates in a shared central repository, for projects, time and motion studies and other assigned initiatives.
\n\tDrive continuous learning through collaboration with key stakeholders and by documenting risk, issues and lessons learned.
\n\tAssist with training materials and training of employees in your field of expertise.
\n\tMeet administrative, ad-hoc tasks and reporting requirements, where and when required.<\/p>\n
Minimum requirements<\/p>\n
\tMatric
\n\tCertification in project management or a similar field of study.
\n\tDesirable: Prince 2, PMBOK or similar PM methodology qualification.
\n\tAt least 2 years\u2019 project coordination \/ administration experience, assisting with project implementation and\/or events management activities.
\n\tAt least 5 years\u2019 general work experience, preferably in a Contact Centre environment.
\n\tProduce written documents in English.
\n\tMS Office Tools (Word, Excel, Project, PowerPoint, and Visio).
\n\tAnalytical.
\n\tResults driven\/Goal orientated.
\n\tAble to work under pressure.
\n\tHave a proactive approach to their work.
\n\tAbility to multi-task.
\n\tConflict management.
\n\tNegotiation skills.
\n\tExcellent time management and attention to detail.
\n\tConfident and assertive.<\/p>\n
Apply via company website ( http:\/\/careers.tracker.co.za ) or<\/p>\n
careers.tracker.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.tracker.co.za","_company_name":"Tracker Connect (Pty) Ltd","_company_website":"http:\/\/careers.tracker.co.za","_company_tagline":"Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region\u2019s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM\u2019s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker\u2019s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: \u00e2\u20ac\u00a2 We each take responsibility \u00e2\u20ac\u00a2 We live service excellence \u00e2\u20ac\u00a2 We all pull together \u00e2\u20ac\u00a2 We each show respect \u00e2\u20ac\u00a2 We are committed to transformation \u00e2\u20ac\u00a2 We all make a plan Darrenwood, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-18694","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18694"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18694"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}