Job Description<\/p>\n
Mission:<\/p>\n
\tTo support and action the Supersonic and MTN FTTH billing processes by supporting the delivering accurate and timeous billing to internal & external customers<\/p>\n
Responsibilities<\/p>\n
Key Performance Areas:<\/p>\n
Role Complexity:<\/p>\n
\tMonitor system performance through root cause analysis.<\/p>\n
Task Complexity:<\/p>\n
Planning and scheduling of Billing runs:<\/p>\n
\tPlan, schedule and control bill runs and migrations
\n\tContribute towards continuous improvement and innovation at process and procedure level<\/p>\n
Billing Operations and Coordination:<\/p>\n
\tProvide end-to-end supervision of the Billing processes, ensuring that all service provider corporate and consumer customers and staff are billed correctly in accordance with predefined quality assurance processes and standards
\n\tImport all manual Voice Call detailed report before Billing run
\n\tPerform quality checks on Excel documents generated post bill runs, highlight any problems and escalate\/resolve if possible.
\n\tQuality checks on data generated during the bill run sign off and authorize supplier to commence printing\/mailing.
\n\tPerform quality checks at supplier (printing and mailing) throughout the process to ensure minimum\/zero error.<\/p>\n
Vendor\/SLA Management<\/p>\n
\tTake ownership and resolve\/escalate all billing queries as highlighted during the course of the month.
\n\tBilling Cycle Management and ensure timeous cycle migrations
\n\tParticipation in Pilot programs \u2013 Pilot billing as well as systems and Business impacts
\n\tResolution of any billing issues timeously and ensuring appropriate corrective action via Support teams.
\n\tEnsure revenue leakages identified via the Revenue Assurance process are continuously updated on the billing system.
\n\tEnsure that package and tariffs are created according to requirements and authority, tested and delivered timeously.
\n\tQA of the packages and tariffs created prior to release
\n\tGenerate and prepare monthly Billing Operations reports.
\n\tEnsure the logging Change request for system enhancements.
\n\tAssume responsibility for all audit point requests for the billing Ops department.<\/p>\n
Process and procedure effectiveness:<\/p>\n
\tResolve billing issues and queries timeously, ensuring appropriate corrective action through IS
\n\tMaintain relationship with Vendors
\n\tEnsure that workflow continues without interruption
\n\tContinually improve existing processes and procedures to enhance effectiveness, efficiency and performance<\/p>\n
Financial Management:<\/p>\n
\tEnsure month end procedures are completed by the 3rd of each month including GL and Aging reconciliations.<\/p>\n
Quality Management:<\/p>\n
\tEnsure evaluations and quality checks are done according to Supersonic quality standards
\n\tEnsure adherence to credit management
\n\tEnsure service delivery according to Supersonic quality standards
\n\tEnsure that the Audit points and findings are addressed and completed<\/p>\n
Customer Satisfaction \/ Customer Service<\/p>\n
\tContinuously seek feedback from clients\/ stakeholders to improve on quality and customer service standards
\n\tLiaise with the various customers on their billing and service\/support requirements
\n\tFacilitate Billing Operations Induction to new staff members as required by HR Business Partners
\n\tProvide input on request from other Supersoni functional areas
\n\tUnderstand customer needs and develop and fine-tune systems accordingly
\n\tPut contingency plans in place to prevent delays in the billing process and enhance the customer experience
\n\tUnderstand customer needs and input into the fine-tuning of processes and procedures accordingly
\n\tProvide advice on the best approach to reach the best results<\/p>\n
Qualifications<\/p>\n
Education:<\/p>\n
\t3 Year Diploma in Finance<\/p>\n
Experience:<\/p>\n
\tMinimum of 3 years\u2019 experience in an area of specialization; with experience in supervising others
\n\tExperience working in a medium organization<\/p>\n
Knowledge:<\/p>\n
\tComputer literacy.
\n\tKnowledge of billing system applications.
\n\tKnowledge of credit management.<\/p>\n
Skills \/ physical competencies:<\/p>\n
\tCommunication skills. (verbal & written)
\n\tAnalytical skills.
\n\tNegotiation skills.
\n\tInterpersonal skills.
\n\tProblem solving skills.
\n\tPlanning skills \u2013 plan, priorities, resource allocation and deliver on time
\n\tAnalytical skills \u2013 weighing up the pro\u2019s and con\u2019s; making sense of information
\n\tDelegation skills \u2013 allocation of tasks and coaching
\n\tProblem solving skills
\n\tPeople management skills \u2013 managing and monitoring performance
\n\tConflict management skills
\n\tAbility to meet deadlines<\/p>\n
Behavioral qualities:<\/p>\n
\tTeam orientation \u2013 strengthening teams
\n\tRelationship builder \u2013 strong people-focus
\n\tService orientation
\n\tCustomer centricity
\n\tAssertive
\n\tStrong detail focus – attention to detail and accuracy
\n\tAction-oriented
\n\tPerseverance
\n\tMethodical and systematic
\n\tOperate with integrity (high ethics) \u2013to maintain confidentiality
\n\tIndependent-minded \u2013 ability to work independently
\n\tReliable and dependable
\n\tAdherence to Supersonic values<\/p>\n
General working conditions:<\/p>\n
\tUnplanned overtime
\n\tShift work required when systems build roll outs occur.
\n\tStandby on all Bill Runs.
\n\tConstant pressure to meet tight deadlines<\/p>\n
Quality Standards:<\/p>\n
\tCommunication of billing problems\/issues immediately upon noticing.
\n\tSupervision of data on Eppix and IZ billing system (monthly reports and clean ups will be evidenced in data integrity).
\n\tSupervision of system enhancements – prompt investigation and feedback to the business (24 hours suggested)
\n\tSupervision of operational performance issues \u2013 prompt investigation and feedback to the business (24 hours depending on category of error)
\n\tEstablishment of a multi-functional team with corporate supervisors and management.
\n\tEnsure that all Billing related audit points are successfully closed within given time and quality standards.
\n\tAccurate monthly reports generated on the 3rd working day of the new month
\n\tCustomer satisfaction index, CMAT targets
\n\tDissemination of information
\n\tSuccessfully meet KPI\u2019s as per agreed Performance agreement.<\/p>\n
Apply Before 09\/18\/2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mtn.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MTN","_company_website":"http:\/\/www.mtn.com","_company_tagline":"MTN Group Limited entered the telecommunications scene at the dawn of South Africa\u2019s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi... read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers\u2019 present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients\u2019 lives a whole lot brighter, as we lead the delivery of a \"bold, new Digital World\u201d. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-18730","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18730"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18730"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}