Job Purpose<\/p>\n
\tThis position will report into the BluNova AWS Service Manager and will support in the monitoring and management of BluNova\u2019s AWS and application environment including first line business support, in-line with Blue Label support policies and objectives.<\/p>\n
Key Responsibilities<\/p>\n
\tTriaging emergent issues using a ticketing system.
\n\tResearching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
\n\tProviding updates on the overall health of BluNova applications and systems
\n\tWorking with cross-functional teams \u2013 both internal and external.
\n\tFollowing standard procedures for proper escalation of unresolved issues to the appropriate teams.
\n\tAdhering to SLAs for specific issues with respect to the severity of the issue.
\n\tProviding prompt and accurate feedback to customers and stakeholders.
\n\tDocumenting knowledge and learnings for the benefit of colleagues and business continuity.
\n\tProvide support and take accountability for enhancements and new developments, particularly focused on AWS cloud infrastructure and software development.<\/p>\n
Requirements<\/p>\n
Competencies<\/p>\n
\tEnsures Accountability
\n\tOptimises Work Processes
\n\tCollaborates
\n\tAdaptability
\n\tFamiliarity with AWS serverless infrastructure.
\n\tAbility to diagnose and troubleshoot technical issues.
\n\tProficient with scripting and APIs. Ability to work in a small, remote team; especially the ability to communicate clearly regarding any issues experienced on BluNova\u2019s Lambdas.
\n\tExcellent problem-solving and communication skills<\/p>\n
Education<\/p>\n
\tBachelor\u2019s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or equivalent qualification<\/p>\n
Experience<\/p>\n
\tExperience in dealing with customers during problem resolution and operating efficiently under pressure.
\n\tUnderstanding of distributed and service-oriented architectures.
\n\tUnderstanding of TCP\/IP networking and troubleshooting.
\n\tProficiency with MS Office, SQL and CloudWatch.<\/p>\n
Apply via company website ( ) or<\/p>\n
blts.mcidirecthire.com<\/p>\n
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