Job Summary<\/p>\n
\tResponsible for driving continuous improvement through actionable insights, robust reporting, and effective knowledge management.
\n\tThis role focuses on transforming data into meaningful information that supports informed decision-making across the call center and related operations.
\n\tThe specialist works closely with stakeholders and technical teams to design and deliver analysis, dashboards, reports, and data-driven tools.
\n\tThe role requires strong analytical and problem-solving skills, the ability to manage multiple priorities under tight deadlines, and a proactive approach to identifying opportunities for optimization.
\n\tKey responsibilities include structuring and preparing data, building data models and pipelines, and creating visualizations and analysis that enable business users to monitor performance, identify trends, and improve operational efficiency as well as colleague and customer experience.<\/p>\n
Job Description<\/p>\n
The ideal candidate would be someone with:<\/p>\n
\tStrong background in BI and analytics, with a passion for data-driven decision-making.
\n\tEager to develop data science skills, including predictive modeling and machine learning.
\n\tDemonstrates initiative and ownership, proactively identifying opportunities and driving solutions from concept to implementation.
\n\tExcellent communication skills to translate data insights into business value.<\/p>\n
Education Required:<\/p>\n
\tBachelor\u2019s Degrees and Advanced Diplomas<\/p>\n
Skills Required:<\/p>\n
\tSQL Server & relations databases
\n\tPower BI
\n\tPython (data wrangling, analysis, visualization, modelling, machine learning, etc.).
\n\tAnalytical Statistics
\n\tMathematics<\/p>\n
Experience Required:<\/p>\n
\t4+ years in a similar environment
\n\tService- or call-center experience beneficial.<\/p>\n
Advantageous:<\/p>\n
\tMachine Learning or NLP experience
\n\tSQL Server Integration Services experience
\n\tDatabricks experience
\n\tWeb development experience<\/p>\n
Key accountabilities:<\/p>\n
\tDeep Dive Analytics – Analyze operational and customer interaction data (e.g., call center performance, service efficiency, customer experience and related operations) to identify trends, patterns, and improvement opportunities. Use SQL Server, Power BI, Databricks, Python, and other relevant tools for data extraction, transformation, and visualization.
\n\tAnalytical Insights – Perform advanced data manipulation and apply analytical, statistical and machine learning techniques to provide insights and recommendations that improve operational performance. Identify opportunities to optimize processes and strategies through technology-driven solutions.
\n\tSolutions Development – Design and deliver end-to-end solutions that enable actionable insights and data-driven decision-making. This includes building sustainable dashboards, reports, and visualization tools, as well as developing the underlying data models and pipelines that power them.
\n\tStakeholder Engagement – Work closely with business stakeholders and technical teams to understand requirements and co-create solutions. Collaborate with the team to deliver actionable insights, dashboards, and other data-driven tools that support informed decision-making.<\/p>\n
Education<\/p>\n
\tBachelor`s Degrees and Advanced Diplomas: BMI – Business Management and Informatics<\/p>\n
End Date: September 19, 2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.absa.africa\/absaafrica\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Absa Group Limited (Absa)","_company_website":"https:\/\/www.absa.africa\/absaafrica\/","_company_tagline":"Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond. We're a truly\u00a0African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique... read more, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania, and Zambia. Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[34],"class_list":["post-18834","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time-hybrid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18834"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18834"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}