{"id":18838,"date":"2025-09-12T12:02:08","date_gmt":"2025-09-12T12:02:08","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/controller-osmosis-project-customer-service-officer-customer-solutions-agent-cpt\/"},"modified":"2025-12-13T00:26:20","modified_gmt":"2025-12-13T00:26:20","slug":"controller-osmosis-project-customer-service-officer-customer-solutions-agent-cpt","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=18838","title":{"rendered":"Controller Osmosis Project \n\n\n            \n\n            \n            Customer Service Officer \n\n\n            \n\n            \n            Customer Solutions Agent &#8211; CPT \n\n\n            \n\n            \n            DC Manager &#8211; Tiger Brands"},"content":{"rendered":"<p>Job Purpose<\/p>\n<p>\tManage the daily operation: ensuring that KPI\u2019s are met, zero discrepancies, stock offloaded on time, ensuring productivity and activities are compliant with contractual KPI\u2019s, shrinkage is minimized, MHE\u2019s are allocated, stock integrity on goods received.<br \/>\n\tMeet and exceed operational service levels and manage labour costs: by achieving of contractual KPI\u2019s, effective utilization of labour within budget, daily volumes and resource plans are aligned, verify and ensure daily activities and goals are achieved. Drive and develop team culture: encourage and reward constructive internal competitiveness to the benefit of the Client, Compliance with statutory and Company Policies and Procedures:<br \/>\n\tensure compliance within the Team, Health and Safety, Employment Equity, Labour Relations, Legislative, Environmental issues, monitoring and maintaining a high level of compliance. Delivery of safe, secure, clean and fair work environment for Team members.\u00a0<\/p>\n<p>Key areas of responsibility include:<\/p>\n<p>\tConduct reworks based on brief given<br \/>\n\tReworks quote to be done and submitted to UL Planner to create PO<br \/>\n\tUpon arrival pictures must be taken of in case of any missing \/wet stock and a Seal as proof.<br \/>\n\tRequest Port Health<br \/>\n\tPO for PH request<br \/>\n\tRequest \u00a0STO creation<br \/>\n\tCounting physical quantity received vs documentation<br \/>\n\tTally sheets<br \/>\n\tCheck correct material codes<br \/>\n\tScanning loads once STO is created<br \/>\n\tCheck expiry date<br \/>\n\tLabelling of loads once scanned<br \/>\n\tUpdating of trackers<br \/>\n\tPO request<br \/>\n\tRAR updating<br \/>\n\tUpdating of GW time in \/ out<br \/>\n\tFilling of containers<br \/>\n\tCapacity report<br \/>\n\tStamping of documentation<br \/>\n\tEnsure that housekeeping is at the highest standard<br \/>\n\tTeam building and morale management<br \/>\n\tEnsuring compliance of SOP\u2019s<br \/>\n\tResponsible for issues relating to Health &amp; Safety and the environment<br \/>\n\tMaximize accuracy, productivity and space utilization<br \/>\n\tTranslate, analyse and deliver customer needs through effective operations<br \/>\n\tEnsure daily \/ weekly workload planning and volume forecasting routines are accomplished<br \/>\n\tMaintain stock control procedures and continuously review to enable daily reconciliation of theorical and physical stock<br \/>\n\tMaintain appropriate information \/ reporting systems to monitor performance on an ongoing basis<br \/>\n\tActive participation in stock counts i.e., Planning, Preparation and Physical counting of stock<br \/>\n\tConduct training and competence assessments for new team members, ensuring that records are kept<br \/>\n\tDemonstrate respect without compromising on result.Management of staff<br \/>\n\tTake ownership to deal effectively with queries, requests and complaints<br \/>\n\tGive support, share knowledge and skills to other team members<br \/>\n\tAdhere to the sites SHEQ rules and best practices<br \/>\n\tEnsure that product safety, quality and integrity is not compromised<br \/>\n\tReport any person\u2019s behaviour that may impact on the safety, quality and integrity of the stored products.<br \/>\n\tOnce PO received, materials are ordered, based on quantities required<br \/>\n\tWIP and packaging materials to be captured onto SAP locations<br \/>\n\tThe reworked product to be signed off by UL \/ R&amp;D \/ Quality Team<br \/>\n\tQuality Control<br \/>\n\tReworks recorded on an Import Rework Tracker daily<\/p>\n<p>DPDHL Core Competencies &amp; Skills<\/p>\n<p>\tMaintains effective relationships with customers<br \/>\n\tDevelops \/ Delivers high quality \/ innovative products, services or solutions<br \/>\n\tFocuses on customer needs and gains their commitment<br \/>\n\tGains management \/ colleague support to meet customer need<br \/>\n\tCoordinates efforts and aligns resources to achieve objectives<br \/>\n\tRegularly reviews and communicates progress against objectives and adjusts as needed<br \/>\n\tChampions continuous improvement and innovation<br \/>\n\tTakes responsibility for own decisions and recognizes the contribution of others<br \/>\n\tProvides candid \/ regular feedback<br \/>\n\tSupports the development of others<br \/>\n\tInspires others to develop themselves<br \/>\n\tConveys a clear sense of personal goals and values<br \/>\n\tActively seeks feedback to improve performance<br \/>\n\tDevelops new skills and modifies behaviours based on feedback<br \/>\n\tTakes personal responsibility for career and development&#8221;<\/p>\n<p>Skills\/Experience<\/p>\n<p>\tComputer literacy<br \/>\n\tCommunication skills<br \/>\n\tAchievement of KPI&#8217;s<br \/>\n\tAchievement of personal goals<br \/>\n\tAbility \u00a0to work within a rapidly changing environment<br \/>\n\tDeadline driven<br \/>\n\tGood written and communication skills<br \/>\n\tCredible and up to date succession plan<br \/>\n\tDistribution and Logistics knowledge<br \/>\n\tCustomer satisfaction<br \/>\n\tAbility to influence and negotiate at all levels<br \/>\n\tProblem solving<br \/>\n\tFlexibility<br \/>\n\tTeam Development<br \/>\n\tSecurity knowledge<br \/>\n\tBusiness acumen<br \/>\n\tAchieve work targets and is willing to take on additional roles \/ responsibilities<br \/>\n\tClient and customer needs knowledge<br \/>\n\tAbility to work under pressure<\/p>\n<p>Qualifications<\/p>\n<p>\tMatric\u00a0<br \/>\n\tTertiary Qualification in Logistics &#8211; desirable<\/p>\n<p>Languages<br \/>\n\u00a0<\/p>\n<p>\tEnglish verbal and written.<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website ( http:\/\/www.dhl.co.za\/en ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"DHL Supply Chain","_company_website":"http:\/\/www.dhl.co.za\/en","_company_tagline":"Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail. The company delivers over 1.3 billion parcels per year. The company was founded in the United States in 1969 and expanded its service throughout t... read morehe world by the late 1970s. South Africa Head Office, Corner North Reef and Barbara Road , Johannesburg, Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-18838","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18838"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18838"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}