Job Description<\/p>\n
\tThis role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
\n\tWill assist with managing queues and reducing pressure on Branch staff.
\n\tWill assist customers on digitally enabled device with their requested digitally enabled transaction:
\n\tProviding reading information
\n\tSelf-service guidance
\n\tSubmission process through customer\u2019s own or branch self-service device (where applicable
\n\tCall centre details<\/p>\n
Minimum Requirements:<\/p>\n
\tNational Senior Certificate or Equivalent NQF 4<\/p>\n
Competencies:<\/p>\n
\tCustomer Service: Strong interpersonal and customer-focused approach
\n\tCommunication: Excellent verbal skills
\n\tProblem-Solving: Quick and effective issue resolution
\n\tSituational Awareness: Observant and responsive to customer needs
\n\tTechnical Proficiency: Familiarity with digital processes
\n\tPhysical Stamina: Ability to stand and perform physical tasks
\n\tFlexibility: Willingness to work varied shifts
\n\tMulti-lingual: English and another language<\/p>\n
Skills<\/p>\n
\tAction Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling<\/p>\n
Competencies<\/p>\n
\tCollaborates
\n\tCommunicates Effectively
\n\tDemonstrates Self-Awareness
\n\tDrives Results
\n\tEnsures Accountability
\n\tManages Complexity
\n\tOptimizes Work Processes
\n\tOrganizational Savvy<\/p>\n
Education<\/p>\n
\tMatriculation Certificate (Matric)<\/p>\n
Closing Date<\/p>\n
\t18 September 2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.oldmutual.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Old Mutual","_company_website":"https:\/\/www.oldmutual.com","_company_tagline":"Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[18],"class_list":["post-18931","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/18931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=18931"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=18931"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=18931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}