Job Purpose:<\/p>\n
\tProvide effective and efficient office, administrative and customer functions in the membership support \u00a0\/ client service department. Position is at the iMasFinance Rustenburg Office.<\/p>\n
Job Outputs:\u00a0<\/p>\n
\tManage front desk & office administration
\n\tDay-to-day handling of inbound call queries and inbound email queries
\n\tAdherence to policies and procedures
\n\tResolve complaints received and manage customer service experience
\n\tMaintain proper tracking of complaints
\n\tProvide support to members, manage office, administration and clerical duties
\n\tOffice supplies & inventory levels; expense and costs record keeping
\n\tTransferring of calls, taking of messages timeously and friendly
\n\tMaintain and update office register for any items that need register
\n\tAssist with managing asset register and records
\n\tEnsuring office and front desk health and safety standard are maintained and treat people courteously
\n\tIssue paid up letters and submit for approval
\n\tReconsolidation of accounts
\n\tPerform document control
\n\tCapturing of financial transactions
\n\tPreparing of journals for transfers between lines of business
\n\tPrepare and process journals
\n\tMaintain internal and external relationships including members, colleagues and management
\n\tAwareness of operational risks at workplace
\n\tAdherence to Credit Policies and avoid Rollbacks
\n\tActions to mitigate risk\/fraud\u00a0
\n\tAll governance and legislative matters identified, agreed and adhered to
\n\tParticipate in peer and team learning initiatives
\n\tLiving the iMasFinance values
\n\tAssist Manager with record keeping and administration of all office controllable expenses
\n\tOrder front office supplies
\n\tKeep inventory of stock at optimal levels and manage asset register
\n\tKeep updated records of office expenses and costs and report to m<\/p>\n
Qualifications:<\/p>\n
\tGrade 12 with Mathematics and Accounting
\n\tOffice Administration Certificate\u00a0
\n\tCredit Management or book keeping qualification is an advantage<\/p>\n
Experience:<\/p>\n
\t2 years\u2019 office administration \u00a0experience\u00a0
\n\tWorked in a \u00a0sales and customer service environment
\n\tKnowledge of financial services and general \u00a0financial products\u00a0<\/p>\n
Knowledge and Skills:<\/p>\n
\tSales environment\u00a0
\n\tListening skills
\n\tCommunication skills
\n\tMulti-lingual including English
\n\tComputer literate (MS office, Outlook \u00a0& Excel)
\n\tProblem solving skills
\n\tTeam player
\n\tMust be able to perform under pressure
\n\tTelephone etiquette<\/p>\n
Deadline:17th September,2025<\/p>\n
Apply via company website ( ) or<\/p>\n
imasfinanceco.simplify.hr<\/p>\n
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