Job Description<\/p>\n
Strategy Development and Implementation<\/p>\n
\tDrive the effective implementation of MTN SA\u2019s Regional Sales Operations strategy, with emphasis on client experience (internal and external), ensuring maximum effectiveness, profitability, and customer experience, loyalty, and retention\u00a0
\n\tProvide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
\n\tIdentify required resources, personnel and funding to achieve the divisional goals<\/p>\n
Governance\u00a0<\/p>\n
Adhoc, operational and tactical meeting<\/p>\n
\tSet up \/ participate in adhoc and operational meetings\u00a0
\n\tParticipate and provide input into tactical meetings
\n\tReport at process and functional level<\/p>\n
Escalations<\/p>\n
\tManage and resolve escalations that have impact on critical path of service delivery
\n\tEscalate issues that will result in significant time, scope, employee\/customer or cost impacts if not resolved
\n\tManage and provide solutions to issues that require formal resolution<\/p>\n
Consumer Business Operational<\/p>\n
\tSet up and manage project status meetings
\n\tReview and identify key risks, issues, and dependencies and set mitigation actions
\n\tManage budgets
\n\tSign off \/ make decisions regarding operational changes<\/p>\n
Consumer Business Tactical<\/p>\n
\tKeep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Mass and Youth segment;
\n\tProvide input into the review of all projects initiated
\n\tReview key risks, issues, and dependencies and set mitigation actions
\n\tManage budget<\/p>\n
Performance<\/p>\n
\tReview the team\u2019s performance\u00a0against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement\u00a0approved initiatives to ensure enhanced team performance
\n\tCreate and monitor plan for continuous improvement<\/p>\n
Reporting<\/p>\n
\tReport on a monthly and quarterly basis to management relating to the Mass and Youth segment customer base and progress made within the CVM sub-division, in accordance with the measurement metrics set by the organisation
\n\tReport on an ad hoc basis on specific projects as and when necessary<\/p>\n
Budgets\u00a0\u00a0<\/p>\n
\tManage, monitor and control the budgetary needs of the sub-division in line with business objectives
\n\tManage project or initiative budgets in line with business objectives<\/p>\n
Operational Delivery<\/p>\n
Regional Sales Operations Management\u00a0<\/p>\n
\tDrive the implementation of the Direct and Indirect regional sales strategy for MTN SA, ensuring that constant and clear communication cascades into all required positions and initiates action aligned to strategy objectives and overall strategy achievement;\u00a0
\n\tDrive the implementation and execution of the regional sales strategy aligned an FMCG model based on regionalisation of sales and distribution including operational and business targets (planning, routing, and monitoring);
\n\tMake recommendations as and when required pertaining to tactics for increasing the MTN SA\u2019s market share to GM Sales & GM Segments;
\n\tUsing Regional Sales Operations performance data analyse trends pertaining to the effectiveness of operations, and benchmark predicted performance. Compare predicted and actual operations performance, and make further recommendations pertaining to business development and sales enhancement in order to maximise performance;
\n\tWork closely with the Regional Sales Managers to ensure the organisation\u2019s Direct and Indirect Channels, and Corporate sales targets are achieved, identifying potential bottlenecks and ensuring mitigation actions are in place to resolve them;
\n\tTake ownership for ensuring the development of a customer-centric orientation amongst the Direct and Indirect Channels & Corporate sales staff, leading to improved customer experience, loyalty and retention;
\n\tWith a deep knowledge and understanding of Regional Sales Operations, give specialised input into organisational activities, which impact Regional Operations, ensuring that the focus remains on customer-centricity and maximising sales performance;
\n\tProvide insight into corrective actions if necessary, and effectively manage non-compliance;
\n\tDrive the implementation enabling technologies, including CRM, to field sales teams;
\n\tMonitor MTN SA\u2019s compliance with required standards for maintaining CRM data. Work closely with sales management to optimise the effectiveness of MTN SA\u2019s sales technology investments;
\n\tWork closely with the product development group to suggest product\/device\/service refinements based on inputs from customers;
\n\tCoordinate the execution of Regional Sales Operations\u2019 work programs and plans in accordance with the Regional Sales strategy and the over-arching MTN SA strategy;
\n\tDevelop and drive the implementation of the Regional Sales Operations\u2019 framework;
\n\tWork closely with sales management to inspect sales process quality and prioritise opportunities for improvement and assist sales management in understanding process bottlenecks and inconsistencies;
\n\tFacilitate an organisation of continuous process improvement;
\n\tKeep abreast of local and global best practices and make recommendations on how this impacts the sales division\u2019s role;
\n\tEnsure that all Regional Sales Operations actions and targets are aligned to, and support the overall strategy of Direct and Indirect Sales Channels;
\n\tMonitor the sales performance per region, per segment and channel, to identify underperformance and to develop mitigation plans or, if required, drive change of regional strategy;
\n\tDrive revenue growth, market share and profitability, through the effective coordination between the regions and the channels, in order to optimize sales and market coverage;<\/p>\n
Qualifications<\/p>\n
Education:<\/p>\n
\tMinimum of 4 year tertiary qualification
\n\tMasters advantageous\u00a0
\n\tFluent in English\u00a0<\/p>\n
Experience:<\/p>\n
\tMin 7 years of relevant work experience in a global \/ multinational business environment (understanding of emerging and mature markets advantageous)
\n\tManager track record of 5 years or more, with at least 3 years in relevant sector\/industry
\n\tExperience in leading change \/ transformation (marketing) at an operational level advantageous
\n\tExperience in continuous improvement through the implementation of best practices
\n\tWorked across diverse cultures and geographies advantageous<\/p>\n
Apply Before 09\/25\/2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mtn.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MTN","_company_website":"http:\/\/www.mtn.com","_company_tagline":"MTN Group Limited entered the telecommunications scene at the dawn of South Africa\u2019s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi... read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers\u2019 present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients\u2019 lives a whole lot brighter, as we lead the delivery of a \"bold, new Digital World\u201d. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[19],"job-types":[12],"class_list":{"0":"post-19211","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-limpopo","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19211"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19211"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}