Job Description<\/p>\n
\tGlobal influences, environmental \/ industry demands, organisational mission, etc.)<\/p>\n
Responsibilities<\/p>\n
\tConsumer satisfaction.<\/p>\n
In branded store:<\/p>\n
\taccountable for cash and stock
\n\taccountable for sales and meeting sales targets
\n\taccountable for stock shortages
\n\tProvide consumer advice and education \/ share product knowledge<\/p>\n
Manage stock in store:<\/p>\n
\tManagement of shortages.
\n\tObsolescence
\n\tPromotional stock merchandising<\/p>\n
Manage operations in store:<\/p>\n
\tWarranties
\n\tCustomer cell phone repairs (where applicable)
\n\tReturns
\n\tOBF\u2019s
\n\tIdentify issues and resolve
\n\tCommunication, in outlet, and with MTN
\n\tMaintain company\u2019s policies and procedures.
\n\tManage and account for all cash.
\n\tConduct actual system transactions eg. activations, suspensions, migrations etc.
\n\tRelevant paperwork and documentation.
\n\tGeneral Customer services: turnaround time, queuing time, accuracy, and productivity.
\n\tSupervisory \/ Leadership \/ Managerial Complexity: None
\n\tRole Complexity: Does not refer to the various \u201croles\u201d that the incumbent has to assume in the conducting of the duties. Instead, this
\n\twould be additional complexity that should not be inherent in this position, but the incumbent has responsibility for.
\n\tExample HR Managers having to manage an IT function.
\n\tLateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
\n\tCreativities (improvement\/innovation inherent) Indicates the potential for improvement and \/ or innovation inherent in a position.
\n\tVulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
\n\tSuch vulnerabilities may \/ may not be under the control of the incumbent. Direct implication or first level of impact.
\n\tCollaboration: Refers to formal and informal relationships<\/p>\n
Responsibility towards:<\/p>\n
\twho are they and what do they receive from the incumbent
\n\tdirect reports,
\n\tmatrix reports,
\n\tkey customers,
\n\tkey suppliers,
\n\trelations, etc.
\n\tDiscretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
\n\tIndependent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of
\n\tfreedom in decision-making.
\n\tCan make decisions within prescribed criteria.<\/p>\n
Authorities:<\/p>\n
\tAs per delegated authority.<\/p>\n
Qualifications<\/p>\n
Education:<\/p>\n
\tMinimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
\n\tFluent in English and language of country preferable<\/p>\n
Experience:<\/p>\n
\tMinimum of 2 years\u2019 experience in a area of specialisation; with experience in working with others
\n\tExperience working in a small to medium organization<\/p>\n
Apply Before 09\/25\/2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mtn.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MTN","_company_website":"http:\/\/www.mtn.com","_company_tagline":"MTN Group Limited entered the telecommunications scene at the dawn of South Africa\u2019s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi... read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers\u2019 present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients\u2019 lives a whole lot brighter, as we lead the delivery of a \"bold, new Digital World\u201d. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[25],"job-types":[12],"class_list":{"0":"post-19501","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-free-state","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19501"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19501"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}