Core Description<\/p>\n
\tTo provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment\u2019s etc.
\n\tProvide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
\n\tManage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents<\/p>\n
Key Deliverables \/ Primary Functions<\/p>\n
\tImplement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
\n\tUtilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
\n\tEngage and liaise with all personnel, including VIP personnel.
\n\tFollow the escalation matrix and keep the customer informed.
\n\tTake ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
\n\tAssist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
\n\tUtilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.<\/p>\n
Core Functional Skills & Capabilities<\/p>\n
\tHardware\/Software Installation and management
\n\tCustomer Orientation
\n\tHardware Troubleshooting
\n\tProblem solving<\/p>\n
Core Behavioural Competencies<\/p>\n
\tJob Match
\n\tCoping with pressures & setbacks
\n\tDelivering Results & Meeting customer expectations
\n\tPresenting and Communicating information
\n\tWorking with people<\/p>\n
Minimum Qualifications<\/p>\n
\tNQF 4: Grade 12 National Diploma<\/p>\n
Additional Education -Preferred \/Advantage<\/p>\n
\tNQF 6: 3 year Degree\/ Diploma\/ National Diploma in Information Technology<\/p>\n
Experience<\/p>\n
\t2 years\u2019 experience in IT end user support with an understanding of SLA call management on different service desks.<\/p>\n
Certifications<\/p>\n
\tA+
\n\tN+
\n\tCertification in ITIL Service Management and Service Delivery modules
\n\tICT International Certifications in Back Office and\/or Networking (such as CCNA\/E, MCSA\/E)
\n\tHP, Dell, Lenovo, Mustek products will be advantageous<\/p>\n
Professional Memberships in Relevant Industry<\/p>\n
Level of Engagement & Span of Control<\/p>\n
\tEngagement will all levels within the organisation, internal and external to the business.<\/p>\n
Special Requirements \/ Employment Condition<\/p>\n
\tDrivers Licence and Reliable Vehicle – both required
\n\tWilling to travel
\n\tWillingness to assist Ad hoc
\n\tWillingness to be on standby
\n\tWorking Shifts<\/p>\n
Workplace \/ Physical Requirements<\/p>\n
\tHybrid Remote Worker
\n\tBillable<\/p>\n
Apply via company website ( http:\/\/www.bcx.co.za ) or<\/p>\n
careers.bcx.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.bcx.co.za","_company_name":"BCX","_company_website":"http:\/\/www.bcx.co.za","_company_tagline":"BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca... read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa\u2019s premier end-to-end digital solutions partner, providing the world\u2019s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa\u2019s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[70],"class_list":["post-19573","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-contract-remote-hybrid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19573"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19573"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}