Purpose of the Role<\/p>\n
\tThe Key Account Manager is responsible for managing and growing strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role requires strategic planning, cross-functional collaboration, and the ability to deliver measurable results in a fast-paced digital and call center environment. The role also involves communicating with Executive Committee (Exco) members and overseeing cross-department coordination to identify key areas for development and improvement.<\/p>\n
Key Responsibilities<\/p>\n
\tDevelop and implement strategic account plans for key clients to drive app adoption, engagement, and revenue growth.
\n\tManage relationships with key clients and stakeholders, conducting regular business reviews and identifying opportunities for account expansion.
\n\tImplement data-driven strategies to optimize account performance and consistently exceed user acquisition and revenue targets.
\n\tConduct strategic client meetings, understand business needs, and deliver tailored solutions or app offerings.
\n\tIdentify opportunities for partnerships, collaborations, and promotions to grow app visibility and downloads.
\n\tCollaborate with Marketing, Product, and Customer Success teams to ensure alignment and integration of client feedback into app features and services.
\n\tCommunicate and report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
\n\tManage and coordinate all relevant departments to ensure seamless execution of client initiatives and app-related projects.
\n\tMonitor market trends, competitor apps, and industry developments to inform account strategies and improve ROI.
\n\tAnalyze client accounts to identify key development areas and propose actionable strategies for growth and improvement.<\/p>\n
Qualifications and Experience<\/p>\n
\tBachelor\u2019s degree in Business, Marketing, Sales, or a related field.
\n\t3\u20137 years\u2019 experience in key account management, digital account management, or strategic client management.
\n\tProven track record of driving growth in digital products or apps.
\n\tExperience communicating and reporting at executive level (Exco).
\n\tStrong analytical skills to interpret data and implement actionable strategies.
\n\tExcellent communication, negotiation, and interpersonal skills.
\n\tExperience collaborating with product and marketing teams in a tech or app environment.<\/p>\n
Skills and Competencies<\/p>\n
\tStrategic planning and execution.
\n\tClient relationship management.
\n\tExecutive-level communication and reporting.
\n\tCross-functional collaboration and departmental coordination.
\n\tData-driven decision-making.
\n\tProblem-solving and conflict resolution.
\n\tProject and time management.
\n\tProficiency with CRM systems, analytics platforms, and reporting tools.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.talksuresa.co.za ) or<\/p>\n
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