MAIN PURPOSE OF THE JOB<\/p>\n
\tDevelop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.
\n\tOversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.<\/p>\n
Key Performance Areas\u00a0\u00a0 \u00a0<\/p>\n
Operations Management: Processes and Systems<\/p>\n
\tLead the development, implementation and maintenance of a suitable policy administration systems and IT applications for all product lines, both life and non-life.
\n\tDirect and manage the implementation of policy administration and ensure proper documentation and record keeping.
\n\tEnsure that manual processes are appropriately automated and drive innovation and continuous improvement through collaboration and agile work practices.
\n\tMaintain data in an acceptable format and ensure that it is disseminated to relevant departments on a timely basis.
\n\tIdentify solutions to enhance cost effectiveness and increase operational efficiency.
\n\tDevelop compeling business cases to support new initiatives at improving efficiencies.
\n\tManage system debit order collections, premium allocation, refunds and reconciliations.
\n\tManage the Sasria portfolio and ensure that relevant rates are embedded in the system.
\n\tManage regulatory reporting e.g. Conduct of Business Returns and Liquidity Reports etc.
\n\tDevelop, maintain and optimize end to end business processes and work flows.
\n\tEnsure effective reporting on business performance and tailor reports using the latest tools and software e.g Power BI, Qlikview to drive business insights.<\/p>\n
Claims Management<\/p>\n
\tPlan, lead and coordinate the claims function, fostering an environment of continuous improvement and excellence.
\n\tDesign processes and procedures to ensure effective claims processes and strategies to adherence to service level standards.
\n\tDevelop effective automated systems for handling claims, and lead procurement efforts for the acquisition of such systems within PFMA guidelines.
\n\tMaintain claims register for all classes of business and ensure response is provided to claimants timely.
\n\tMonitor and conduct regular audits on claims mandates to binder holders.
\n\tEffect cost savings and management of claim assessment costs.
\n\tOptimise the claims reporting process, finding innovative ways to make it easier for clients to lodge claims.
\n\tMaintain and provide accurate claims data to the actuarial department for reserving purposes.
\n\tIdentifying claims trends and alerting underwriters where loss ratios are deteriorating.
\n\tPerform monthly analysis and reporting of claims data to identify trends, fraud and possible problem areas.
\n\tHandle all internal and external audit queries relating to claims.
\n\tMaintain up-to-date knowledge of industry regulations and ensure compliance in all claims handling procedures.
\n\tDeliver exceptional customer service by effectively communicating with all stakeholders and resolving claims expediently.
\n\tDevelop appropriate systems for handling and tracking complaints.
\n\tManage and resolve customer queries in line with the complaints management policy.
\n\tLead and create an organisation-wide customer orientation and develop the infrastructure for customer relationship building to place the customer at the center of the organisation.
\n\tEnsuring that the objectives of TCF are consistently achieved within the team, that the achievement of such objectives can be evidenced.
\n\tBancassurance and Direct Channel Optimization
\n\tEvaluate the current bancassurance and direct channel capabilities, identify gaps, and prioritise development activities.
\n\tOptimise process and system integration relating to lead generation, quotation and policy conversions.
\n\tFacilitate training of client facing staff on an ongoing basis to ensure a productive channel at all times.
\n\tMonthly reporting to key stakeholders on channel performance.
\n\tLead and create an organisation-wide customer orientation and develop the infrastructure for customer relationship building to place the customer at the center of the organisation.
\n\tLead customer atisfaction surveys and implement remedial action.<\/p>\n
Stakeholder management<\/p>\n
\tDesign and implement a stakeholder management framework.
\n\tMaintain relationships with stakeholders and business partners, e.g. procurement, and I.T
\n\tEnsure that service level agreement with business partners are adhered to.
\n\tEnsure that all work conforms to the quality requirements in terms of delivery.
\n\tInitiate corrective actions where required to maintain quality standards.
\n\tEnsure that all policies and procedures are maintained to enable compliance measurement.
\n\tDevelop and present a monthly stakeholder engagement report.<\/p>\n
Departmental and People Management<\/p>\n
\tPerformance Management
\n\tCapacity Planning
\n\tFinancial Management<\/p>\n
Preferred Minimum Education and Experience\u00a0\u00a0 \u00a0<\/p>\n
\tHonours BCom in Finance, Business Management, Risk Management and Insurance
\n\t8-10 years Insurance operations and claims experience
\n\t8-10 years Insurance operating system experience<\/p>\n
Critical Competencies\u00a0\u00a0 \u00a0<\/p>\n
\tDeveloping systems and processes
\n\tClaims management
\n\tQuality Assurance
\n\tGood underwriting principles
\n\tAdditional Requirements\u00a0\u00a0 \u00a0
\n\tExtended hours as and when required.
\n\tTravel as and when required.<\/p>\n
Apply via company website ( https:\/\/landbank.co.za\/Pages\/Home.aspx ) or<\/p>\n
landbank.erecruit.co<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/landbank.erecruit.co","_company_name":"Land Bank Careers","_company_website":"https:\/\/landbank.co.za\/Pages\/Home.aspx","_company_tagline":"At Land Bank, our sole objective is to serve South African commercial and emerging agriculture by bringing specially designed financial services within the reach of farmers across the nation. These services enable farmers to finance land, equipment, improve assets and obtain production credit. To... read moreday, the Bank is a true South African development finance institution that strives to serve all farmers equally. As a responsible lender and to ensure longevity as an institution, Land Bank is committed to sound environmental practices both internally and with our clients. With every loan dispensed and every farming enterprise initiated, we have to make sure that we are not only looking after our clients, but ensuring that their agricultural practices do not harm the environment but add value and are sustainable in the long term.? Land and Agricultural Development Bank of South Africa, P.O.BOX 375, Tshwane, 0001\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039\u00e2\u20ac\u2039","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-19724","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19724"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19724"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}