Job Overview:<\/p>\n
\tThe Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.<\/p>\n
Job Responsibilities:<\/p>\n
\tInvestigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA\u2019s and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM\u2019S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
\n\tInvestigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
\n\tTo investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
\n\tContacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
\n\tTo update and revise customers\u2019 policy details making any necessary adjustments and cancellations.
\n\tMake outbound calls to customers in relation to validation procedures\/ queries whilst adhering to TCF and DPA principles.
\n\tAdminister and process incoming post and e-mail, including the scanning of relevant documents.
\n\tHandle all complaints received effectively and efficiently adhering to FCIM Complaints policy
\n\tManage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA\u2019s.
\n\tPromptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA\u2019s.
\n\tMaintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
\n\tEnsure compliance with Company Policies, Values and guidelines and other relevant standards\/ regulations at all times
\n\tAny other reasonable duties<\/p>\n
Job Requirements:<\/p>\n
\tMinimum of a Matric\/NQF 4 qualification
\n\tSolid insurance experience
\n\tVehicle insurance claims experience\u00a0
\n\tStrong Microsoft Office experience with Word, Excel and Power – Point.
\n\tHigh level Customer Service Skills\u00a0<\/p>\n
Experience Required:<\/p>\n
\tPrevious experience in a complaint handling role, ideally with experience in early resolutions
\n\tExperience in handling fraudulent claims\/misrepresentation at policy inception will be advantageous
\n\tPrevious complaint handling experience within an FCA regulated business is ideal.
\n\tExperience taking both outbound and inbound calls
\n\tProviding the best resolution for the customer<\/p>\n
Skills Required:<\/p>\n
\tGood communication skills, both verbal and written
\n\tGood time management and organization skills
\n\tProblem solving skills with the ability to adopt a logical approach to resolving problems
\n\tGood data and statistical analysis skills
\n\tGood technical skills
\n\tIT and software skills, including good Microsoft Excel and Word knowledge<\/p>\n
\u00a0Preferred Requirements\/Skills:<\/p>\n
\tExperience\/exposure to UK customers’\/clientele.
\n\tRE qualification\u00a0
\n\tFAIS credits<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
huntswood.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/huntswood.simplify.hr","_company_name":"Huntswood","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience \u2013 bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time \u2013 whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change \u2013 offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-19736","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19736"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19736"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}