A well-established business is seeking to appoint a Operations Manager
\n\tDevelop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.
\n\tOversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.<\/p>\n
Minimum Education and Experience:<\/p>\n
\tHonours BCom in Finance, Business Management, Risk Management and Insurance
\n\t8-10 years Insurance operations and claims experience
\n\t8-10 years Insurance operating system experience<\/p>\n
Operations Management:<\/p>\n
\tProcesses and Systems
\n\tLead the development, implementation and maintenance of a suitable policy administration systems and IT applications for all product lines, both life and non-life.
\n\tDirect and manage the implementation of policy administration and ensure proper documentation and record keeping.
\n\tEnsure that manual processes are appropriately automated and drive innovation and continuous improvement through collaboration and agile work practices.<\/p>\n
Claims Management<\/p>\n
\tPlan, lead and coordinate the claims function, fostering an environment of continuous improvement and excellence.
\n\tDesign processes and procedures to ensure effective claims processes and strategies to adherence to service level standards.
\n\tDevelop effective automated systems for handling claims, and lead procurement efforts for the acquisition of such systems within PFMA guidelines.
\n\tMaintain claims register for all classes of business and ensure response is provided to claimants timely.
\n\tEvaluate the current bancassurance and direct channel capabilities, identify gaps, and prioritise development activities.
\n\tOptimise process and system integration relating to lead generation, quotation and policy conversions.
\n\tFacilitate training of client facing staff on an ongoing basis to ensure a productive channel at all times.
\n\tMonthly reporting to key stakeholders on channel performance.<\/p>\n
Stakeholder management<\/p>\n
\tDesign and implement a stakeholder management framework.
\n\tMaintain relationships with stakeholders and business partners, e.g. procurement, and I.T
\n\tEnsure that service level agreement with business partners are adhered to.<\/p>\n
Departmental and People Management<\/p>\n
\tPerformance Management
\n\tCapacity Planning
\n\tFinancial Management<\/p>\n
Critical Competencies<\/p>\n
\tDeveloping systems and processes
\n\tClaims management
\n\tQuality Assurance
\n\tGood underwriting principles<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Six Senses","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"A passion for wellness, community, sustainable design and smiles. Why do we do what we do? We respect that you, like us, believe that travel can serve a purpose. You want us to be honest and keep it real, with genuine actions that merge the two platforms of wellness and sustainability to promote pe... read morersonal health, and the health of our planet. Experience something out of the ordinary. Feel more alive. Be part of a community. Play. Ultimately reconnect with yourself, others and the world around you.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-19761","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19761"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19761"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}