To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.<\/p>\n
Minimum Requirements<\/p>\n
\tStandard 10 (Grade 12) \/ N3 or equivalent
\n\t2 years relevant working experience.<\/p>\n
Competencies<\/p>\n
\tHigh energy levels
\n\tHigh attention to detail
\n\tAbility to think on your feet when resolving problems
\n\tCustomer service centric
\n\tSense of urgency
\n\tProfessional
\n\tAnalytical skills
\n\tGood communication skills
\n\tGood intrapersonal skills
\n\tFlexible shifts to meet extended trading hours seven days a week.
\n\tValid driver’s license.
\n\tTransferable between stores<\/p>\n
Key Responsibilities<\/p>\n
Customer Service<\/p>\n
\tAssess queries logged and decide on the appropriate action that will facilitate a speedy resolution
\n\tAcknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
\n\tMonitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
\n\tConduct the treasure hunts\/promotion within the store to ensure customers\u2019 needs are met in terms of promotion stock availability
\n\tEnsure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bStore Standards<\/p>\n
\tConduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
\n\tEnsure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bCommunication<\/p>\n
\tShare all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
\n\tAct as a liaison between customers and store management to facilitate the resolution of customer queries\/complaints efficiently<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bTraining<\/p>\n
\tConduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bSocial Responsibility<\/p>\n
\tScreen and decide on the charity to support according to the set criteria aligned to the company values
\n\tFollow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
\n\tParticipate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bAdministration<\/p>\n
\tCompile the treasure hunt report for the store channel it to the relevant team for action
\n\tCompile the monthly 365 report to highlight the status of the store standards
\n\tKeep records of staff acknowledgement by customer for input into service star selection
\n\tKeep records of charity and waste donations for security and audit purposes
\n\tMaintain records of mule train checklists to reference against when checking the implementation of corrective action
\n\tFacilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
\n\tAnalyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
\n\tRecord and maintain customer incident report forms according to the company requirements<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bAd-hoc Projects<\/p>\n
\tSupport and participate in all the ad-hoc national and regional projects\/initiatives to ensure successful execution<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bLeading Self<\/p>\n
\tDemonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
\n\tEffectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department\u2019s goals
\n\tGet message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
\n\tFocus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities<\/p>\n
Closing date: 02 October 2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.picknpay.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Pick n Pay Stores Limited","_company_website":"http:\/\/www.picknpay.co.za","_company_tagline":"Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family\ufffd... read more\ufffds vision has grown and expanded to now encompass stores in South Africa, Namibia, Botswana, Zambia, Mozambique, Mauritius, Swaziland and Lesotho. Additionally Pick n Pay owns a 49% share of a Zimbabwean supermarket business, TM Supermarkets. Our offer to customers focuses on groceries, clothing and general merchandise, but also includes additional value-added services to cater for our customers\u2019 expectations and evolving needs. To ensure a convenient and accessible shopping experience the Group operates across multiple store formats, both franchised and owned. For the past 5 years the Group\u2019s core focus has been to strengthen its strong South African retail businesses under the Pick n Pay and Boxer brands, while adopting a systematic approach to expanding into adjacent areas, including geographical growth through the African continent. As a major retailer in Africa, the Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain. The growth and success of Pick n Pay is attributable to 3 basic principles, which form the cornerstone of the business: Consumer sovereignty; Doing good is good business; and maximising business efficiency. Mission We serve With our hearts we create a great place to be With our minds we create an excellent place to shop Values We are passionate about our customers and will fight for their rights We care for, and respect each other We foster personal growth and opportunity We nurture leadership and vision, and reward innovation We live by honesty and integrity We support and participate in our communities We take individual responsibility We are all accountable 101 Rosmead Avenue Cape Town, Western Cape","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-19900","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19900"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19900"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}