Purpose of the Job:<\/p>\n
\tTo provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager.<\/p>\n
Key Performance Areas:<\/p>\n
\tManage the FSCA ICT service desk function as an entry point or single point of contact (SPOC) for business users.
\n\tRespond to calls on ICT Call Centre telephone system.
\n\tLog, categorise, prioritise and route service tickets on the ICT incident management platform.
\n\tRespond to incidents and service requests and ensure that they are successfully finalised and update stakeholders accordingly.\u00a0
\n\tIdentify, analyse, troubleshoot and resolve computer problem affecting user\u2019s ability to perform business functions.\u00a0
\n\tInstall, configure, modify and delete user settings according to the FSCA operating standards on new and existing user computers.
\n\tSetup and configure application clients on new and existing user computers.
\n\tMonitor application processes and availability.
\n\tCreate new user and computer profiles and retire old users and computer profiles from the user computers.
\n\tEscalate application related queries to other ICT departments whilst adhering to approved governance frameworks.
\n\tManage, maintain and support of the audio-visual equipment in the boardroom and all collaboration solutions.
\n\tProvide management of the FSCA printer services in the FSCA environment.
\n\tInstall and configure security end point protection and mail encryption solution and ensure that they are always set up as per the FSCA\u2019s policies and principles.
\n\tLiaise with external vendors to resolve incidences and problems whilst observing governance.
\n\tParticipating in team meetings, team discussions and workshops.
\n\tUndertake research to investigate improvement of service support to the FSCA<\/p>\n
Other Key Competencies:<\/p>\n
\tThe candidate must demonstrate the following skills and attributes: Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Hands-on experience with Windows or Linux or Mac OS environments. Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude.<\/p>\n
Requirements<\/p>\n
\tA National Diploma in IT or Computer Systems or equivalent. A+ or N+ITIL Foundation certification. Minimum 1-2 years of Desktop Support Experience.<\/p>\n
Closing Date: 03 October 2025.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"FSCA South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"The FSCA's mandate is to enhance the efficiency and integrity of financial markets; promote fair customer treatment by financial institutions; provide financial education and promote financial literacy; and assist in maintaining financial stability in South Africa. This is in line with the Twin P... read moreeaks model of financial sector regulations, as envisioned in the Financial Sector Act 2017 (FSRA).","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-19910","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19910"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19910"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}