Job Summary<\/p>\n
\tAct as the single point of contact & lead for identified vendors & OR; clients & OR; specific teams identified within the vendor & or client to ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services to our organization \/ the client organization.<\/p>\n
Job Description<\/p>\n
Service Management<\/p>\n
\tProvide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation
\n\tLeverage expertise in technology, the client & our own business areas to support solution design processes
\n\tGain deep expertise in the technical solutions to successfully manage MSP \/ client delivery to business
\n\tImplement routines & processes to consistently evaluate solution requirements & evolve \/ inform the evolution of products & services required
\n\tProvide input into feasibilities and business cases
\n\tWork as part of integrated delivery teams to manage the implementation of project \/ program roadmaps associated with the managed services partnership
\n\tLead all project \/ program & relationship management routines for the managed service partnership
\n\tEnsure the successful implementation of all products & services across the partnership
\n\tWork with internal \/ external clients to clearly articulate & define Service Level Agreements for the assigned area of focus
\n\tImplement clear monitoring & project \/ program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)
\n\tEnsure ongoing monitoring & performance reviews and associated reporting to client (internal \/ external)
\n\tLeverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area
\n\tHold the \u2018one stop shop\u2019 accountability for reliable, resilient & effective service provision for the product \/ service area
\n\tDesign, implement & lead problem & incident management processes (in cases of) for the defined product \/ service area
\n\tLeverage service monitoring data & analytics to provide recommendations for a more successful & evolving partnership
\n\tStay ahead of the curve on managed services & technology product \/ service trends and leading practices & apply these for the benefit of the partnership<\/p>\n
Vendor \/ Client identification & Negotiation<\/p>\n
\tUnderstand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements
\n\tIdentify & communicate opportunities for managed services partnership enhancements (commercial viability)
\n\tSupport commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.)
\n\tAct as the single point of contact for MSP\u2019s for defined product \/ service area & communicate \/ guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc.
\n\tEnsure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization
\n\tSupport the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical \/ other environment)
\n\tEnsure partnership delivery on all parameters \u2013 ensuring we obtain value from the partnership
\n\tPeople
\n\tManage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate
\n\tSupport the capability development across the partnership (clients and or MSP\u2019s) & continuously cascade relevant business \/ technical information for the enhanced delivery of products & services
\n\tLeverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP\u2019s or as an MSP provider<\/p>\n
Financial & Vendor Management, Risk & Governance<\/p>\n
\tEnsure the partnership delivers on targets and objectives (sustainably \/ ALWAYS!)
\n\tDeliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always
\n\tApply the organization risk & governance frameworks for all contracts & services provision
\n\tEnsure product \/ services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements
\n\tLead the input requirements for all internal \/ external audits related to managed services provision & or receipt
\n\tDeliver on time & on budget (always)<\/p>\n
Education<\/p>\n
\tBachelor’s Degree: Information Technology<\/p>\n
End Date: September 27, 2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.absa.africa\/absaafrica\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Absa Group Limited (Absa)","_company_website":"https:\/\/www.absa.africa\/absaafrica\/","_company_tagline":"Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond. We're a truly\u00a0African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique... read more, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania, and Zambia. Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[34],"class_list":["post-19995","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time-hybrid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/19995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=19995"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=19995"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=19995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}