Job Purpose<\/p>\n
\tResponsible to supervise and monitor the MVG operation and team during the shift to ensure an exceptional guest experience at the MVG desk in accordance with company standards and gaming regulations.<\/p>\n
Key Performance Areas<\/p>\n
MVG\u00a0Desk\u00a0Supervision<\/p>\n
\tPromotes\u00a0Loyalty\u00a0Programme\u00a0and\u00a0explains\u00a0benefits
\n\tClear\u00a0understanding\u00a0of\u00a0the\u00a0programme\u00a0operations\u00a0(Terms\u00a0and\u00a0conditions,\u00a0programme\u00a0mechanics)
\n\tCompletes\u00a0registers\u00a0(e.g.\u00a0lost\u00a0cards,\u00a0unclaimed\u00a0monies,\u00a0key,\u00a0radio,\u00a0etc)
\n\tInteract\u00a0and\u00a0be\u00a0present\u00a0at\u00a0and\u00a0around\u00a0the\u00a0MVG\u00a0desk\u00a0during\u00a0service\u00a0to\u00a0understand\u00a0and\u00a0assist\u00a0customers\u00a0with\u00a0requests,\u00a0special\u00a0requirements,\u00a0recommendations,\u00a0concerns,\u00a0resolution\u00a0of\u00a0complaints,\u00a0etc.
\n\tPromotes\u00a0active\u00a0customer\u00a0engagement\u00a0amongst\u00a0the\u00a0staff
\n\tSupervise\u00a0staff\u00a0appearance\u00a0and\u00a0floor\u00a0appearance\/\u00a0functioning\u00a0of\u00a0equipment\u00a0and\u00a0systems\u00a0for\u00a0the\u00a0outlet
\n\tReport\u00a0and\u00a0resolve\u00a0any\u00a0issues\u00a0experienced
\n\tMonitor\u00a0the\u00a0capturing\u00a0of\u00a0data\u00a0into\u00a0the\u00a0loyalty\u00a0management\u00a0system
\n\tSupervise\u00a0the\u00a0control\u00a0of\u00a0stock\u00a0and\u00a0operating\u00a0equipment\u00a0as\u00a0per\u00a0SOP\u00a0for\u00a0the\u00a0outlet(e.g.\u00a0numbered\u00a0stationery,\u00a0registers,\u00a0voucher\u00a0books,\u00a0MVG\u00a0cards,\u00a0collateral,\u00a0etc)
\n\tCompletes\u00a0MVG\u00a0admin\u00a0paperwork
\n\tCompletes\u00a0and\u00a0forwards\u00a0customer\u00a0transaction\u00a0reports
\n\tCalculates\u00a0and\u00a0disburses\u00a0discretionary\/\u00a0complimentary\u00a0spend<\/p>\n
People\u00a0Supervision<\/p>\n
\tManages\u00a0employees\u00a0to\u00a0ensure\u00a0that\u00a0staff\u00a0uniform,\u00a0hygiene\u00a0and\u00a0appearance\u00a0is\u00a0maintained
\n\tConducts\u00a0performance\u00a0contracting,\u00a0reviews\u00a0and\u00a0development
\n\tIdentifies\u00a0performance\u00a0gaps\u00a0and\u00a0conducts\u00a0coaching\u00a0and\u00a0on\u00a0job\u00a0training
\n\tIdentifies\u00a0and\u00a0addresses\u00a0misconduct\u00a0issues
\n\tKeeps\u00a0records\u00a0of\u00a0coaching\u00a0discussions<\/p>\n
Delivered\u00a0Customer\u00a0Experience<\/p>\n
\tMonitor\u00a0service\u00a0standards\u00a0to\u00a0ensure\u00a0all\u00a0guests\u00a0are\u00a0treated\u00a0with\u00a0courtesy\u00a0and\u00a0respect\u00a0at\u00a0all\u00a0times,\u00a0and\u00a0that\u00a0their\u00a0individual\u00a0needs\u00a0are\u00a0addressed
\n\tUp\u00a0skill\u00a0staff\u00a0to\u00a0ensure\u00a0that\u00a0they\u00a0are\u00a0fully\u00a0fluent\u00a0in\u00a0details\u00a0of\u00a0current\u00a0campaigns,\u00a0promotions\u00a0and\u00a0gaming\u00a0operational\u00a0knowledge
\n\tInteract\u00a0and\u00a0be\u00a0present\u00a0on\u00a0the\u00a0floor\u00a0during\u00a0service\u00a0to\u00a0understand\u00a0and\u00a0assist\u00a0clients\u00a0with\u00a0requests,\u00a0special\u00a0requirements,\u00a0recommendations,\u00a0concerns,\u00a0resolution\u00a0of\u00a0complaints,\u00a0etc.
\n\tDrive\u00a0MVG\u00a0sign-ups\u00a0through\u00a0educating\u00a0non-MVG\u00a0customers\u00a0on\u00a0the\u00a0floor\u00a0with\u00a0regards\u00a0the\u00a0MVG\u00a0programme\u00a0and\u00a0its\u00a0benefits
\n\tReport\u00a0on\u00a0any\u00a0issues\u00a0experienced\u00a0and\u00a0solutions\u00a0executed<\/p>\n
Requirements<\/p>\n
Education<\/p>\n
\tGrade 12, with at least Maths\u2019s literacy
\n\tCertificate in PR\/ Marketing would be an advantage<\/p>\n
Experience<\/p>\n
\t4\u00a0-6 years\u2019 experience in a customer facing role, including supervisory experience preferably obtained in the gaming industry
\n\tPreference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
al.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/al.mcidirecthire.com","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20186","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20186"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20186"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}