As a management consulting generalist at PwC, you will play a vital role in helping clients optimise their operations, improve performance, and achieve strategic objectives. Your work may include analysing business data, developing strategies, supporting management teams, collaborating across teams, optimising tools and technology, improving organisational performance, monitoring compliance, and\/or managing change.
\n\tTranslating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC’s reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.<\/p>\n
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:<\/p>\n
\tLead in line with our values and brand.
\n\tDevelop new ideas, solutions, and structures; drive thought leadership.
\n\tSolve problems by exploring multiple angles and using creativity, encouraging others to do the same.
\n\tBalance long-term, short-term, detail-oriented, and big picture thinking.
\n\tMake strategic choices and drive change by addressing system-level enablers.
\n\tPromote technological advances, creating an environment where people and technology thrive together.
\n\tIdentify gaps in the market and convert opportunities to success for the Firm.
\n\tAdhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm’s code of conduct, and independence requirements.<\/p>\n
Role Summary:\u00a0<\/p>\n
\tOur new South Africa Delivery Centre is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
\n\tWe are looking for future leaders who bring in-depth market experience, who see technology to enable and drive human innovation and who want to lead, develop and bring together a community of solvers, to tackle the biggest challenges in society. As a leader in PwC, you will build teams, develop future leaders and inspire a generation of problem-solving professionals who will work with some of the biggest clients in the world.
\n\tIf you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with and lead teams all over the world, harnessing the power of world leading tech and making a difference to real people\u2019s lives.\u00a0
\n\tAs the COO, you will be responsible for providing collaborative leadership in SATIC. The COO will be responsible for overseeing SATIC\u2019s operations. You will be responsible for making sure that effective operational procedures are in place. This will include the timely and accurate provision of information on capabilities as they are acquired and the active monitoring of availability and utilisation in support of regular reporting. You will be working as part of the executive team to fulfil the operations of SATIC\u2019s business goals. You will formulate SATIC\u2019s operations strategy, driving change and ensuring the business is performing to the best of its \u00a0ability.
\n\tFinally, you will play an active role in the development of relationships across the different territories to promote the capabilities of SATIC and identify growth opportunities to be considered by the SATIC board.<\/p>\n
Qualifications \/Certifications required:<\/p>\n
\tBachelor\u2019s degree in Business Administration, Management, Operations, or a related field. An MBA or other advanced degree is preferred.<\/p>\n
Experience required:<\/p>\n
\t10+ years of experience in operations management, with a track record of leadership within a similar industry.
\n\tStrong analytical and strategic thinking skills.
\n\tProven ability in managing complex projects and driving organisational change.
\n\tExcellent communication, negotiation, and interpersonal skills.
\n\tDemonstrated leadership abilities with a focus on team development and culture building.
\n\tProficient in using technology and software for operational management and analysis.<\/p>\n
Responsibilities of role:<\/p>\n
Strategic Leadership:<\/p>\n
\tDevelop and implement operational strategies that align with the SATIC\u2019s overall goals and objectives.
\n\tCollaborate with the executive team to define and execute business plans.<\/p>\n
Operational Management:\u00a0<\/p>\n
\tOversee daily operations across all business units, ensuring efficient workflow and productivity.
\n\tEnsure the implementation of generally accepted practices to enhance operational effectiveness.<\/p>\n
Marketing and Communications<\/p>\n
\tOversee all marketing and communication initiatives (internal and external) and implement sound business practices.
\n\tWork closely with the PwC Marketing department.<\/p>\n
Financial Performance:<\/p>\n
\tManage resource allocation.
\n\tAnalyze financial reports where required, identifying trends and areas for improvement.
\n\tContribute to the development and management of portions of the SATIC budget.<\/p>\n
Process Improvement:<\/p>\n
\tContinuously evaluate and improve operational processes and systems. Implement innovative solutions to enhance efficiency and drive growth.<\/p>\n
Team Leadership:<\/p>\n
\tProvide leadership and mentoring to reporting structures.
\n\tFoster a culture of collaboration and high performance within teams.<\/p>\n
Risk Management:<\/p>\n
\tIdentify operational risks and develop strategies for mitigation.
\n\tEnsure compliance with industry regulations and company policies.<\/p>\n
Customer Experience:<\/p>\n
\tFocus on improving customer satisfaction and service delivery.
\n\tUse customer feedback to guide service enhancements and operational changes.<\/p>\n
Cross-Functional Collaboration:\u00a0<\/p>\n
\tCoordinate with other executives to ensure alignment and support of strategic initiatives.
\n\tFacilitate communication and cooperation between business units.<\/p>\n
Performance Monitoring:<\/p>\n
\tEstablish KPIs for operational performance and monitor achievements.
\n\tDevelop reports and presentations on operational effectiveness for stakeholders and the Board.<\/p>\n
Implementation of ISO and quality requirements<\/p>\n
Skill sets required:<\/p>\n
\tAbility to inspire and motivate teams.
\n\tStrong mentoring and talent development skills.
\n\tAbility to anticipate future challenges and opportunities and plan accordingly. Ability to streamline and enhance operational efficiency.
\n\tStrong problem-solving abilities and the capacity to analyse complex situations.
\n\tAbility to use data-driven insights to optimise business processes.
\n\tExcellent oral and written communication abilities.
\n\tSkilled in negotiating and presenting ideas clearly and persuasively.
\n\tAbility to build strong relationships with stakeholders across the organization. Skilled in conflict resolution and fostering a collaborative work environment.
\n\tAbility to implement new strategies and processes effectively.
\n\tIndustry experience required:
\n\tDelivery centre experience and \/ or experience in Professional Services<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.pwc.co.za ) or<\/p>\n
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