Core Description<\/p>\n
\tResponsible for the execution of IT Support and Operations in the OSS and Inventory domains. Executing on defined run books and IT support interventions to ensure IT application and systems are available, performant, conformant (functionally and information security wise) and sufficiently healthy to meet business related outcomes.
\n\tDemonstrate Subject Matter Expertise on aspects of OSS and Inventory systems related to the IT support function in Openserve and aligned to Openserve\u2019s responsibility of fulfilment and assurance.<\/p>\n
Job Responsibilities<\/p>\n
\tExecute on application and system operational run books to ensure that application and systems meet business and IT outcomes in a predictable and deterministic manner.
\n\tProvide input into the creation of operational run books to ensure that preventative and proactive maintenance and housekeeping activities are embedded into the run book at the appropriate frequency and design to ensure application and systems are running optimally.
\n\tEffectively use appropriate and fit for purpose application and system monitoring and detection of system failure and faults, including leading indicators for relevant workloads and points of failure.
\n\tExecute on error management interventions timeously.
\n\tExecute on automation initiatives, tools, scripting or code to ensure business and IT outcomes are achieved.
\n\tUse appropriate IT tools to quickly identify problems to ensure rapid service restoration.
\n\tContribute to innovation and evolving operational techniques to ensure continuous service improvement and preventative mechanisms
\n\tAdhering to ITIL practices in conducting operational duties.
\n\tEnsure business and IT SLAs are achieved through sound operational practice.
\n\tBe cost conscious during the conducting of operational duties.<\/p>\n
Core Competencies<\/p>\n
KNOWLEDGE\/ SKILLS<\/p>\n
\tApplication Tools; Processes; Presentation Techniques; Lateral Thinking; Problem-Solving; Operating Systems (e.g., UNIX, Linux, Microsoft Servers); Computer Software (Oracle Application & Weblogic Servers); Databases (e.g. Oracle); Database Scripting; OS Scripting, Analytical; Communicating (verbal & written); Organizing Techniques; ITIL; DEVOPS techniques; Openserve applications and systems; Openserve IT Document Standards<\/p>\n
COMPETENCIES (BEHAVIOUR)<\/p>\n
\tEmotional Intelligence; Accuracy; Customer Focus; Decisive; Organised; High Performance Driven; Caring; Agility; Integrity; Generating ideas; Knowledge sharing; Adopting practical approaches; Interacting with people; Understanding people; Seizing opportunities; Taking action; Upholding standards; Embracing change; Thinking positively; Showing composure; Valuing individuals; Team working values aligned with Openserve values; High energy; Team orientation; High level of commitment; Self-starter; Innovative; Adaptable; Assertive; Committed; Proactive; Conscientious; Cost conscious<\/p>\n
Certifications<\/p>\n
\tNone<\/p>\n
Education<\/p>\n
\tNQF 6: 3 year Diploma\/ National Diploma in Information Technology<\/p>\n
Experience<\/p>\n
\t3 Years relevant experience<\/p>\n
Additional Information<\/p>\n
Special Requirements:<\/p>\n
\tExcellence in communicating and presenting complex information to technical and business partners, both verbally and in written form.<\/p>\n
Special Requirements<\/p>\n
\tValid Drivers license
\n\tPrepared to travel nationally and internationally
\n\tAbility to work after hours
\n\tAfter hours call out (stand by)
\n\tAbility to work shifts<\/p>\n
Physical Requirements<\/p>\n
\tNone<\/p>\n
Key Stakeholders<\/p>\n
\tIT functional areas
\n\tIT Value Chain areas (Business\/ External vendors\/ stakeholders\/ consultants\/ Openserve\/ BCX etc.)
\n\tBusiness Community –\u00a0IT Operations, Business Operations, Network Operations
\n\tSolution Design Team
\n\tIT Build function<\/p>\n
Apply via company website ( https:\/\/www.telkom.co.za ) or<\/p>\n
jobs.telkom.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.telkom.co.za","_company_name":"Telkom","_company_website":"https:\/\/www.telkom.co.za","_company_tagline":"Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20628","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20628"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20628"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}