Key Responsibilities:<\/p>\n
\tThis role involves managing and resolving guest and reservation enquiries\u2014both telephonically and in writing\u2014with a focus on delivering outstanding service. The successful candidate will also handle a variety of administrative and general office tasks. This role involves handling complex written and telephone enquiries independently and with minimal supervision. A strong client-first approach is essential, with all interactions aligned to our high service delivery standards. The ability to remain calm and professional while dealing with complex or sensitive queries is critical to success in this role.<\/p>\n
Core Duties Include:<\/p>\n
\tHandling and resolving reservation and member-related queries across multiple channels
\n\tAddressing guest concerns professionally, including difficult or conflict situations
\n\tProviding accurate and timely support with minimal supervision
\n\tCompleting daily administrative duties according to operational processes
\n\tApplying sound financial understanding to guest scenarios and queries
\n\tDelivering consistently exceptional, “above and beyond” customer service<\/p>\n
Minimum Qualifications and Experience<\/p>\n
\tMatric (Grade 12)
\n\tProven experience in reservations and client service roles is essential
\n\tExperience with resort properties and\/or OTA (Online Travel Agency) platforms is highly advantageous
\n\tExcellent written and verbal communication skills
\n\tStrong financial acumen and ability to apply it in guest support situations
\n\tHigh level of computer literacy and competence
\n\tAbility to work well under pressure in a fast-paced environment
\n\tA strong team player who can also work independently
\n\tExperience in de-escalating conflicts and effectively resolving difficult or challenging client situations
\n\tWillingness to work outside of standard office hours, including evening and weekend shifts<\/p>\n
Key Competencies and Personal Attributes<\/p>\n
\tAnalytical and solution-oriented thinker
\n\tStrong interpersonal skills with the ability to remain calm under pressure
\n\tDynamic, self-motivated, and performance-driven
\n\tExceptional communication and conflict resolution capabilities
\n\tPassionate about delivering excellent service and exceeding expectations<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Beekman Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"The Beekman Group is one of South Africa\u2019s leading corporate players in the development and management of property, as well as in the leisure sector.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-20729","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20729"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20729"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}