Responsibilities<\/p>\n
\tBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa\u2019s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that\u2019s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let\u2019s reach for the stars.
\n\tWe have amazing opportunities for\u00a0x 25 Customer Service Consultant (Customer Care)\u00a0to be based in Umhlanga.\u00a0Do you think you have what it takes to be our newest Purple Star?
\n\tThe position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.<\/p>\n
You bring:<\/p>\n
\tExcellent communication skills
\n\t6 months customer service experience.<\/p>\n
A bonus to have:<\/p>\n
\tBetting Knowledge.
\n\t6 months contact centre experience.<\/p>\n
What You\u2019ll Do For The Brand:<\/p>\n
\tEffective resolution of customer queries across various platforms.
\n\tPerform prescribed security checks for effective query resolution.
\n\tEnsure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
\n\tInvestigate and resolve customer queries, working closely with internal and external stakeholders until completion.
\n\tDisplays good customer service principles in their dealings with customers and other internal team members\/ departments\/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
\n\tQuality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
\n\tConsistently achieve and maintain allocated KPI\u2019s to ensure optimal performance and service excellence.
\n\tTake pro-active steps to ensure escalations are completed in accordance with internal escalations process.
\n\tAttend to ad-hoc functions as required due to operational requirements.<\/p>\n
What You\u2019ll Bring To The Team:<\/p>\n
\tExceptional Written Communication and Strong command of the English language.
\n\tDemonstrates exceptional attention to detail.
\n\tStrong People Management skills and problem-solving skills.<\/p>\n
Apply Before 11\/03\/2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hollywoodbets","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a la... read morerge variety of events and markets to bet on, with expert betting support both online and in store. We offer local and international horse racing betting, an extensive range of sports betting from soccer to American Sports as well as our fantastic Lucky Numbers international lottery offering. Betting is offered 365 days a year. We are also proud to provide live betting with our Live In-Play and Betgames Africa options. After opening our first branch in Durban in the year 1999 we took the leap and joined the online community with the launch of our website www.hollywoodbets.net in 2006. Our mobisite www.hollywoodbets.mobi was created soon after that in 2009 as the business expanded. Hollywoodbets now has over 80 branches spread across six of South Africa\u2019s provinces as well as one branch in Mozambique. Additionally, we provide our customers with a variety of betting platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature phone application. Our values include service excellence, commitment to achieving our objectives, ubuntu, integrity, innovation, enthusiasm and accountability, and they underpin everything we do. For that reason we believe in investing in our team, and we\u2019ve seen many people rise through the ranks. Hollywoodbets strongly believes in investing in the communities that we operate in, and we support charitable organisations and grassroots sports teams around SA on an annual basis. For more on the Hollywoodbets My Community Programme please visit our dedicated sites http:\/\/csi.hollywoodbets.net\/ and http:\/\/sponsor.hollywoodbets.net\/.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-20799","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20799"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20799"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}