Job Description<\/p>\n
JOB PURPOSE:<\/p>\n
\tThe Technical Lead oversees the planning, deployment, and maintenance of all classrooms, video collaboration solutions, networking, surveillance, and Microsoft 365 systems essential for delivering world-class digital learning and assessment environments.
\n\tThis role serves as the primary technical authority for infrastructure, user support, and secure operations, ensuring seamless integration and ongoing reliability of all IT components critical to organizational success.<\/p>\n
MAIN DUTIES:<\/p>\n
\tTechnical Issue Resolution: Promptly respond to and resolve various hardware, software and connectivity technical issues reported by users, ensuring minimal downtime and optimal system performance.
\n\tSystem Maintenance and Upgrades: Regularly maintain, update, and upgrade various company systems and network infrastructure to ensure reliability and efficiency.
\n\tTechnical Support for Training Programs: Provide necessary technical assistance for various training programs, ensuring smooth delivery and accessibility.
\n\tIT Infrastructure Security: Implement and monitor security measures for IT infrastructure like devices, cables and other devices to protect against unauthorised access or breaches. Update systems to ensure compliance with all existing group protocols for security.
\n\tUser Support and Training: Offer support and training to users on systems and software, enhancing their technical proficiency.
\n\tStock-Taking of Equipment: Regularly inventory of all IT equipment, ensuring accurate tracking and maintenance.
\n\tSetting Up Studios: Prepare and set up studios for training sessions and events, ensuring technical readiness.
\n\tSet up, configure, and troubleshoot staff PCs, networking (wired\/WLAN), and associated equipment to support staff productivity.
\n\tEnsuring Connectivity: Guarantee stable and efficient connectivity for instructors and training programs. Weekly stress testing of systems to ensure compliance. Ensure constant communication between Internet Service Provider and Mecer Inter-Ed. Resolve all connectivity issues within the agreed Service Level Agreement.
\n\tCleaning of Equipment and Devices: Maintain cleanliness and proper functioning of all IT equipment and devices.
\n\tEducating Staff about IT: Provide ongoing IT education and awareness to staff members, enhancing their technical understanding and capabilities for usage of systems as well as cyber security.
\n\tProfessional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
\n\tCompliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed’s quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.<\/p>\n
AD HOC DUTIES:<\/p>\n
\tVarious tasks, beyond the above listed, from time to time.<\/p>\n
QUALIFICATIONS, EXPERIENCE AND SKILLS<\/p>\n
\tQualification in Information Technology, Computer Science, or a related field.
\n\tExperience: 2 years current or previous experience in IT support or related position.
\n\tExperience with network administration and troubleshooting (Wired and Wireless).
\n\tProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Enterprise applications: Dynamics\/CRM, Power BI, Teams, SharePoint, etc
\n\tCompTIA A+, N+, Security+ certified.
\n\tCCNA or HCIA as a minimum (CCNP Enterprise or HCIP Datacom would be a plus).<\/p>\n
Knowledge<\/p>\n
\tComprehensive understanding of computer hardware, software, and networking (Both wired and wireless).
\n\tKnowledge of cybersecurity threats and best practices to mitigate threats.
\n\tFamiliarity with cloud computing and virtualization technologies.
\n\tAn understanding of IP surveillance implementation (CCTV, NVR\/DVR, camera networking, and secure monitoring).
\n\tSenior-level knowledge in Microsoft 365 administration\u2014including onboarding\/offboarding, license assignment, security groups, and troubleshooting.
\n\tExperience supporting Microsoft Dynamics 365 (CRM), Power BI, and application provisioning.
\n\tAdvanced skills in enterprise networking\u2014LAN\/WLAN setup, switch\/router\/AP configuration, VLANs, and diagnostics.
\n\tExperience managing backup and restore systems for service continuity and compliance.
\n\tHigh-level troubleshooting and root-cause analysis capability across hardware, software, and network platforms.
\n\tStrong project management, documentation, and vendor coordination abilities.
\n\tOutstanding communication skills, patience, and a continuous improvement mindset.<\/p>\n
Competencies<\/p>\n
\tAdapt to changing environments. Be technically curious and proactive in learning new systems.
\n\tGood interpersonal skills and communication with all levels of management.
\n\tStrong analytical and problem-solving abilities.
\n\tExcellent customer service skills.
\n\tAbility to work collaboratively in a team environment.
\n\tExceptionally organized and self-directed, thriving in dynamic project environments.
\n\tCollaborative, solution-driven mindset; works well across multiple departments.
\n\tMS 365 Tenant Administration: Competence in configuring and managing the full MS 365 suite\u2014user. provisioning, group administration, license assignment, security roles, and multi-factor authentication.
\n\tSecurity Policy Enforcement: Advanced knowledge in creating and administering conditional access. policies, data loss prevention (DLP), sensitivity labels, and secure configuration baselines for all MS 365 apps.
\n\tIncident Response and Recovery: Skills in automated threat detection, incident investigation, and remediation using Microsoft Defender and related security tools.<\/p>\n
Skills<\/p>\n
\tAbilities of the employee to perform effectively and efficiently:
\n\tAdvanced technical skills in IT systems and network troubleshooting.
\n\tProficiency in managing operating systems.
\n\tStrong communication skills, capable of explaining technical issues clearly to non-technical users.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mustek.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Mustek Limited","_company_website":"http:\/\/www.mustek.co.za","_company_tagline":"Mustek Limited is one of the largest assembler and distributors of personal computers and complementary ICT products in South Africa. The Mustek Limited Group was established in 1987 and also includes Rectron. Mustek Limited combines the best of local assembly capabilities through its Mecer brand, ... read morewith a multi-national product portfolio via a broad range of top tier brands, including: Acer, ASUS, Samsung, Lenovo, Brother, Microsoft Volume Licensing, Brand-Rex, Huawei, miniflex, Mustek Security Technologies and Mustek Energy, to name a few. Through its broad-based distribution strategy, Mustek Limited is focused on being the country\u2019s ICT supplier of choice. Due to its nation-wide footprint and competitive pricing, Mustek Limited prides itself on its service offering capabilities for a wide range of technology and end-user needs. 322 15th Road Randjespark Midrand South Africa 1685","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20801","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20801"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20801"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}