About the role:<\/p>\n
\tThe Technical Manager will manage seamless provision of all facilities services to the client. They will implement a wide range of standardized CBRE programs for maintenance operations, training and drills, reporting, document management, maintenance processes and procedures, and reporting of Building Management System (BMS), Electrical Performance Management System (EPMS), Uninterruptable Power Supply (UPS), and Computer Maintenance Management System (CMMS).
\n\tThey will coordinate achieving local or corporate level industry certifications as well as managing Change Management and Quality Control at the designated client facilities. This person will be the site representative for development and management of operations processes and procedures and their standardization.
\n\tThe Technical Manager will have a strong mechanical and electrical background and will continuously review the Methods of Procedures (MoPs) for use in maintenance work on business-critical infrastructure with the operational teams. Most importantly, they will own the implementation, standardization, and ongoing ownership of the local Critical Environments Program at the designate client sites.
\n\tAt times the Technical Manager will be needed to support the wider EMEA client portfolio with the same duties.<\/p>\n
What you will bring:<\/p>\n
\tAt least 5 years\u2019 experience in an engineering managerial role; knowledge of all services-related tasks within a critical environment is essential.
\n\tMechanical Engineering qualification or related fields.
\n\tStrong mechanical and electrical background
\n\tQualified Electrician (preferably with a wireman\u2019s license)
\n\tTechnical knowledge and skills working with \u2013 HVAC systems, UPS systems, fire systems (Life systems), Gas Suppression systems, Fresh air ventilation systems, Access Control and CCTV systems
\n\tProven customer service skills, ideally gained in a corporate environment.
\n\tBroad understanding of hard and soft FM services
\n\tExcellent communication skills in English as well as the local language; able to build relationships with both internal and external stakeholders.
\n\tProficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)\/general computer literacy.
\n\tProfessional, confident, customer focused and diplomatic.
\n\tFlexible and able to work well under pressure, meeting targets, and tight deadlines.
\n\tApproachable, courteous and immaculately presented.
\n\tCommitted and proactive; willing to use initiative whilst acknowledging authority.
\n\tHighly organised with excellent administration and coordination skills; meticulous and conscientious in approach to workload.
\n\tPunctuality is essential, as is a strong work ethic.<\/p>\n
Service Delivery Integration and Assurance:<\/p>\n
\tDevelop strong relationships with all key service line owners to ensure CBRE deliver in line with the SOW.
\n\tAble to work as part of diverse and inclusive team, within a cultured corporate environment.
\n\tResponsible for supporting the seamless provision of all facilities services to clients. \u00a0\u00a0<\/p>\n
What you will be doing:<\/p>\n
Operational Management and Governance:<\/p>\n
Engineering:<\/p>\n
\tCreate or validate a Scope of Service (SoS) for each unique equipment type. The SoS will contain the maintenance strategy, frequencies, durations, and detailed work scope based on engineering reliability methods, the manufacturer\u2019s recommendations, site conditions, equipment history, industry standards, best practices, lessons learned, and service bulletins. Seek to drive maintenance improvements to move to a condition-based maintenance strategy.
\n\tCreate an asset lifecycle program to provide risk managed and cost-effective options to the client, to operate a multi-year investment program that is methodically risk managed. Co-ordinate the program to ensure seamless implementation alongside the engineering operations of the site.
\n\tManage the on\u2010going effort to modify and create processes and procedures in the areas of service delivery, operational readiness, safety, compliance and administration. These processes and procedures will be reviewed and enhanced on a regular basis either as a result of feedback from the field or as part of a scheduled periodic review.
\n\tManage technical review and approval of critical procedures, monitor program compliance, conduct audits and evaluate program effectiveness.
\n\tBe responsible to run a standardised CBRE formal change control process in conjunction with the client system for the local site and where needed, the wider portfolio. Ensure proper preparation, work procedures and documentation, notifications, follow\u2010through activities and exception handling are in place for maintenance activities.
\n\tBe responsible for representing the site for the analysis and design of all critical environment\u2019s programs. Drive the continuous improvement of Energy performance for the site and where needed across the portfolio.
\n\tBe responsible for training or coordination of training for all CBRE critical environments programs. Training will span across CBRE employees as well as outsourced staff.
\n\tBe responsible for running weekly and monthly meetings and planning sessions with the local site and client team. Communicate site KPI analysis to a monthly Executive review in line with Account performance measures, seek to drive operational improvements.
\n\tEnsure that the PPM works are delivered as per the PPM calendar and respective WOs managed on a regular basis
\n\tManage the Permit to Access (PTA) process for all CBRE works and vendors<\/p>\n
Facility Management<\/p>\n
\tRaise FM tickets either directly via the system or through the client FM helpdesk team.
\n\tReview tickets and associated commentary, providing feedback to the client as required.
\n\tFollow up outstanding tickets – on a daily basis or as necessary.
\n\tProcess FM\/Ops POs and FMIS transactions as required.
\n\tRetain all role related\/generated records and file all documentation as appropriate, in central and local filing systems.
\n\tComplete all mandatory trainings in a timely manner,
\n\tSubmit budget plans and forecasts in a timely manner in coordination with the account Finance Team
\n\tAttend to regular team meetings,
\n\tAdapt and support account management team with service deliverables in accordance with the change of client\u2019s business needs.
\n\tBe responsible for non-archive storage. The goal will be to reduce unnecessary storage to zero. Items that have to be stored will be kept at a minimum and all service providers will be encouraged to reduce on-site space requirements.<\/p>\n
Cleaning<\/p>\n
\tEnsure that the office floors remain clean, tidy and meet the expected aesthetic standards.
\n\tWork closely with the cleaning team and conduct spot checks and detailed audits in order to ensure that SLAs are achieved.
\n\tWork with the client administrators to monitor waste disposal, therefore maintaining a good housekeeping standard and preventing pests.
\n\tPerform monthly cleaning audits as per OPI4
\n\tEnsure all pest sightings are reported immediately.
\n\tEnsure all washrooms and associated areas are kept tidy and hygienic at all times. All stocks of paper towels, lavatory paper, feminine hygiene products and soap must be maintained. Feminine hygiene bins must also be monitored.
\n\tBuild and maintain a close working relationship with the cleaning team.<\/p>\n
QHSE<\/p>\n
\tAssist in ensuring compliance with all relevant legislation.
\n\tMaintain a thorough understanding of fire and emergency procedures.
\n\tRecord and investigate accidents in accordance with the relevant processes.
\n\tMaintain CBRE Logbooks up-to-date at all times and perform the monthly self-assessments in a timely manner
\n\tRecord hazards and observations on Harbour
\n\tBe responsible for running Health & Safety meetings for the local site and for standardising the local Health & Safety program to align with the corporate program to ensure full coverage and compliance.<\/p>\n
Client Management<\/p>\n
\tProvide excellent customer services at all times,
\n\tAcknowledge and treat all clients in a polite and welcoming manner,
\n\tAcknowledge and act upon individual customer needs whilst observing standards,
\n\tDeal with customer comments in a positive manner and take appropriate follow up action in coordination with Regional Operations Manager,
\n\tCommunicate effectively and efficiently with all colleagues, demonstrating a positive approach
\n\tTake ownership for tasks\/duties delegated to you ensuring they are completed to the agreed standards \/ timelines
\n\tAttend to special requests made by the clients<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
cbreexcellerate.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/cbreexcellerate.simplify.hr","_company_name":"CBRE Excellerate","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allo... read morew us to expand the self-delivery of integrated facilities management services to enterprise clients. Productivity, reliability, engagement, quality, brand\u2014the workplace contributes to business results, whether it\u2019s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. We support predominantly corporate clients who buy services on a contracted basis all across Europe, the Middle East and Africa \u2014even globally, depending on their portfolio.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20885","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20885"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20885"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}