{"id":20938,"date":"2025-10-07T14:02:18","date_gmt":"2025-10-07T14:02:18","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/senior-it-service-delivery-manager\/"},"modified":"2026-01-08T00:24:16","modified_gmt":"2026-01-08T00:24:16","slug":"senior-it-service-delivery-manager","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=20938","title":{"rendered":"Senior IT Service Delivery Manager"},"content":{"rendered":"<p>Job Advert Summary\u00a0\u00a0 \u00a0<br \/>\nYour duties &amp; responsibilities<\/p>\n<p>\tMotivates staff, communicates clear expectations, holds staff accountable to deadlines<br \/>\n\tProvides coaching and constructive feedback and recognition when appropriate<br \/>\n\tWork in partnership with the Australian team to recognize high performers and propose relevant training initiatives.<br \/>\n\tPlan, assign and oversee the activities of professional and technical personnel involved in the analysis, design, development, testing and implementation functions required to modify\/create new software applications and\/or install, implement and integrate software purchased from outside vendors<br \/>\n\tAnticipate and recognise project scope changes, risks and constraints during project execution<br \/>\n\tReview and approve all changes to production environment ensuring proper business sign-off occurs<br \/>\n\tProvide guidance in the development of project documentation, inclusive of functional\/technical requirements, test plans and implementation plans<br \/>\n\tPromote Agile mindset and delivery practices<br \/>\n\tManage a team including hiring, reviews, and remediation recommendations<br \/>\n\tRecognise opportunities to improve process efficiencies and works with the team through execution<br \/>\n\tReview and analyse existing and proposed system business processes to ensure efficiency and effectiveness of those programs<br \/>\n\tEnsure employees adhere to departmental (both existing and emerging) policies and procedures<\/p>\n<p>Required Knowledge and Experience\u00a0\u00a0 \u00a0<br \/>\nYour knowledge, skills &amp; attributes<\/p>\n<p>Knowledge acquired awareness and\/or expertise<\/p>\n<p>\tSupervising application development teams<br \/>\n\tSupervising application development\/production support projects<br \/>\n\tSupervising multiple\/concurrent projects of varying sizes<br \/>\n\tReview of and input on team&#8217;s project documentation for completeness and accuracy<br \/>\n\tKnowledge of formal project management methods as well as Agile solution delivery<br \/>\n\tExperience with previous Guidewire, Duck Creek or other core Insurance platform implementation projects highly regarded<\/p>\n<p>Skills acquired or inherent abilities<\/p>\n<p>\tNatural ability to lead and motivate the team<br \/>\n\tKnowledge of ITIL framework and processes<br \/>\n\tDevOps and DevSecOps training and\/or experience<br \/>\n\tCollaboration tools such as Jira, Confluence, Azure DevOps, Microsoft Teams<br \/>\n\tAutomation tools such as Jenkins, Selenium, Cruise Control, and Ant<br \/>\n\tExperience in application security considerations including threat modelling, dynamic and static scanning, etc.<\/p>\n<p>Attributes<\/p>\n<p>\tDrive, motivation and innovative thinking<br \/>\n\tStrong desire to help others achieve within a team environment<br \/>\n\tProfessionalism<br \/>\n\tEmpathetic leadership ability with uncompromising focus on results<br \/>\n\tA desire to establish a practice from the ground up and shape it for the future<\/p>\n<p>Educational Requirements\u00a0\u00a0 \u00a0<br \/>\nQualifications (Formal study undertaken and completed)<\/p>\n<p>\tBachelor\u2019s degree in Information Technology or equivalent degree required.<br \/>\n\tFive or more years leading the team of developers and\/or testers.<br \/>\n\tWorking knowledge\/ understanding of Gosu, SQL, Java, SOAP or Restful web services, JavaScript, XML, Git or a similar version control \/ source code management tool is desired.<br \/>\n\tOne or more years of insurance or financial industry background is desired.<\/p>\n<p>Apply via company website ( http:\/\/www.hollard.co.za ) or<\/p>\n<p>hollard.erecruit.co<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/hollard.erecruit.co","_company_name":"Hollard Insurance","_company_website":"http:\/\/www.hollard.co.za","_company_tagline":"All right, all right - let\u2019s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal... read more to us. http:\/\/www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952\/003004\/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993\/001405\/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997\/001696\/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy - Flexible approach 22 Oxford Road, Parktown, Johannesburg","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20938","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20938"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20938"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}