We are currently seeking a Revenue Manager to join our vibrant team. At Radisson Hotel & Convention Centre Johannesburg, we are in search of individuals who go beyond the resume \u2013 those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
\n\tWe are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
\n\tAs a Revenue Manager, you bring a high level of strategic acumen, a goal-driven approach, and a deep commitment to optimizing revenue streams to our dynamic Revenue Management Team. Your expertise and passion for maximizing profitability will be invaluable in steering our revenue strategies to new heights.
\n\tSupports the smooth running of the revenue management department, where all aspects of the hotel\u2019s reservations and meeting & events enquiries are managed and handled.
\n\tWorks proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
\n\tDevelops and implements strategies where key revenue management metrics are identified, communicated and delivered.
\n\tEffectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
\n\tResponsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
\n\tBuilds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
\n\tEnsures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required<\/p>\n
INVENTORY MANAGEMENT<\/p>\n
\tMaintain accurate levels of inventory, based on forecasted demand
\n\tUses effective restriction methods in periods of high demand
\n\tSetting Yield controls in the PMS \/ CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels\u2019 overall performance objectives
\n\tUses effective space-release policies to maximise rooms revenue
\n\tReviews hotel data and online systems
\n\tEnsures all rates are loaded in all systems
\n\tEnsures parallel pricing and inventory is maintained between the hotel and other distribution channels
\n\tEnsures group inventory cut-off dates are managed in line with contract and demand
\n\tImplements black-out dates and reviews frequently to see if adjustments are needed<\/p>\n
PRICING AND POSITIONING<\/p>\n
\tEnsures a correct rate positioning in each segment and for each season
\n\tTracks and monitors price sensitivity
\n\tEnsures a continuous analysis of the competitor\u2019s rates in each segment and presents at least quarterly during the revenue meeting
\n\tUses all tools available to ensure correct pricing information
\n\tEnsures RFP requests are handled in a timely manner
\n\tEnsures maximum RevPar penetration
\n\tDevelops and reviews an annual transient and group pricing policy
\n\tDevelop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales & \u00a0Marketing-Review and discuss during Revenue Meeting<\/p>\n
MARKET INTELLIGENCE<\/p>\n
\tKeeps an up-to-date knowledge of all main competitors
\n\tMonitors of competitor pricing \/ strategies and gathering and analysing of market intelligence through the use of systems available
\n\tReviews key demand periods to maximise RevPar and profits through effective consideration of cost of sales
\n\tKey contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current RHG policies
\n\tHas an up-to-date knowledge of the marketplace\/demand generators
\n\tCompanies leaving and entering the market
\n\tSpecial projects
\n\tCity events
\n\tNational events<\/p>\n
REVENUE ANALYSIS AND TRACKING<\/p>\n
\tConducts weekly Revenue Management meetings
\n\tEnsures accurate reporting for accurate analysis on market segmentation, production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar Penetration
\n\tReviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategies
\n\tProvides comments on the hotels\u2019 financial and market performance on a timely basis to the General Manager and other members of the hotel\u2019s revenue team
\n\tPrepares all weekly, monthly, 3 monthly forecasts and budgets
\n\tEnsure effective and accurate usage of Revenue Management tools
\n\tMaintains historical data on evens and performance on any promotions during these demand generating events<\/p>\n
REVENUE IMPROVEMENT<\/p>\n
\tUtilizes up-selling techniques at all times to maximise revenue
\n\tFocus on call conversions
\n\tEffective incentive scheme for agents in place<\/p>\n
RESERVATIONS and MEETING AND EVENTS DEPARTMENT<\/p>\n
\tManages and leads the reservations and Meeting and Events department
\n\tEnsures that all telephone standards are adhered to
\n\tEnsures that all enquiries and requests are handled in a timely manner and fashion
\n\tEnsures all daily tasks are completed by the team and gives support if required
\n\tIdentifies and addresses training needs to the department
\n\tSupervises that all contracts and other paperwork are signed for group bookings
\n\tChecks that billing instructions are correct and adhered to as per internal SOP
\n\tEnsures that relevant credit checks have been completed for new and existing companies and discussed with Financial Controller
\n\tOffers rates to the Meeting & Events Sales Executive for 24h and other packages
\n\tAssists the Meeting & Events department where required
\n\tEnsures revenue is maximised and optimised at every opportunity by the reservations team<\/p>\n
LAWS, REGULATIONS AND POLICIES<\/p>\n
\tFollows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guests
\n\tEnsures hotel compliance with Rezidor \/ Brand Pricing and E-Commerce policies<\/p>\n
HUMAN RESOURCES MANAGEMENT<\/p>\n
\tScreens, interviews and selects potential team members and supervisors for the department
\n\tTo train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentation
\n\tDevelops and recommends appropriate training to meet guest needs
\n\tManages, leads and motivates the reservations team
\n\tIdentifies and addresses training needs
\n\tStrives to reduce sick-leave and turnover within the departments
\n\tStrives to reduce work related accidents within the departments
\n\tEnsure that staff is delivering Yes I Can Service and arrange refresher training where necessary
\n\tIdentifies employees with potential for promotion and \/ or transfer and makes appropriate development plans for him or her together with the HR Manager
\n\tEnsure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or department<\/p>\n
RESPONSIBLE BUSINESS<\/p>\n
\tShows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
\n\tPromotes the Responsible Business programme to guests at all times
\n\tIs actively involved in finding ways of reducing waste and minimizing energy usage<\/p>\n
HEALTH AND SAFETY<\/p>\n
\tEnsure that all potential and real hazards are reported and reduced immediately
\n\tFully understands the hotel\u2019s fire, emergency and bomb procedures
\n\tEnsures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulations
\n\tAnticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
\n\tMaintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conduct<\/p>\n
MISCELLANEOUS<\/p>\n
\tAttends meetings as requested by the GM
\n\tHolds weekly Revenue meetings
\n\tIdentifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR manager
\n\tEnsures pro-active communication between the Sales team, M&E team and Reservations \/ Front Office team of all revenue related issues
\n\tControl commission statistics for Travel Agents and to ensure accurate tracking of these
\n\tEnsures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenue
\n\tContinuously seeks to endeavour and improve the hotel\u2019s efficient operation, and knowledge of own job function
\n\tEnsures all requests and correspondence are dealt with in a timely and accurate manner
\n\tAttends any property\/city meetings that are relevant to the position<\/p>\n
Qualifications<\/p>\n
\tProven experience in revenue management with excellent problem-solving capabilities.
\n\tExcellent managerial skills with a hands-on approach and lead-by-example work style.
\n\tCommitment to exceptional guest service with a passion for the hospitality industry.
\n\tAbility to find creative solutions, offering advice and recommendations.
\n\tPersonal integrity, with the ability to work in an environment that demands excellence, time and energy<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.smartrecruiters.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"Radisson Hotel Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,400 hotels in operation and under development in 120 countries. Its signature service philosophy is Every Moment Matters. Radisson Hotel Group portfolio includes Radisson Collection... read more, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel, brought together under one commercial umbrella brand Radisson Hotels. Radisson Rewards is our global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers exceptional loyalty benefits for our guests, meeting planners, travel agents and business partners. Radisson Meetings places its guests and their needs at the heart of its offer and treats every meeting or event as more than just a date on the calendar. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and our signature Yes I Can! service spirit and being uniquely 100% Carbon Neutral. More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems. For more information, visit radissonhotels.com.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20955","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20955"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20955"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}