Core Description<\/p>\n
\tInstall, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects<\/p>\n
Key Deliverables \/ Primary Functions<\/p>\n
\tActs as the customer facing interface between Customer\/Account and 3rd parties\u00a0
\n\tBe first point of escalating for service delivery complaints (all priority levels) with support teams\u00a0
\n\tOversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement\u00a0
\n\tManage Due Diligence reports and Proposals for new clients
\n\tAssist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
\n\tProvide operational support and problem resolution of the entire Microsoft Server Operating system environment which includes building, install, configuring and maintaining Microsoft products, monitoring tools, and capacity management tools as part of the Microsoft Server Operating System Managed Services environment.
\n\tCreate and maintain technical infrastructure standards & procedure.\u00a0
\n\tEvaluate operational compliance and assist in audit reviews.\u00a0
\n\tParticipate in technical design and assist in defining thresholds for monitoring and support. \u00a0
\n\tActively identify any contribute or manage of risk.
\n\tCollaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.<\/p>\n
Core Functional Skills & Capabilities<\/p>\n
\tCommunication
\n\tTeamwork
\n\tMicrosoft Azure
\n\tRisk Management
\n\tCustomer Service
\n\tCustomer Needs Analysis<\/p>\n
Core Behavioural Competencies<\/p>\n
\tJob Match
\n\tCulture Match
\n\tDeciding & Initiating Action
\n\tApplying expertise & Technology
\n\tDelivering Results & Meeting customer expectations
\n\tPresenting and Communicating information
\n\tLeading and supervising<\/p>\n
Minimum Qualifications<\/p>\n
\tNQF 6: 3 year Degree\/ Diploma\/ National Diploma in Information Technology or Computer Science
\n\tOR NQF 4: Grade 12<\/p>\n
Additional Education -Preferred \/Advantage<\/p>\n
Experience<\/p>\n
\t5 years\u2019 experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in\u00a0IT Microsoft Server OS and VMware environments<\/p>\n
OR<\/p>\n
\t7 years\u2019 experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in\u00a0IT Microsoft Server OS and VMware environments<\/p>\n
Certifications<\/p>\n
\tPreferred\/Advantageous Certifications:
\n\tExperience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
\n\tVMWare<\/p>\n
Professional Memberships in Relevant Industry<\/p>\n
Level of Engagement & Span of Control<\/p>\n
Special Requirements \/ Employment Condition<\/p>\n
\tValid Drivers license
\n\tAbility to work extended \/long hours as and when required<\/p>\n
Workplace \/ Physical Requirements<\/p>\n
\tHybrid Remote Worker<\/p>\n
Apply via company website ( http:\/\/www.bcx.co.za ) or<\/p>\n
careers.bcx.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.bcx.co.za","_company_name":"BCX","_company_website":"http:\/\/www.bcx.co.za","_company_tagline":"BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca... read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa\u2019s premier end-to-end digital solutions partner, providing the world\u2019s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa\u2019s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[54],"class_list":["post-20975","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time-remote-hybrid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20975"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20975"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}