Main purpose of the job<\/p>\n
\tResponsible for the sales function of the organisation. Leads the team to generate revenue through effective planning, direction and coordination of the operations of the organisation and delivering exceptional customer service through the direct sales channel<\/p>\n
Drive Sales Strategy Planning and Execution<\/p>\n
\tCollaborate with peers to define a sales business plan that will deliver revenue through selling and our products and services.
\n\tLead and manage Sales Managers\/Team Leaders to manage an effective and efficient omnichannel to maximize sales revenue and meet or exceed set goals
\n\tBuild a culture of exceptional customer experience leveraging the omni-channel
\n\tDrive the forecasting and adjustment of annual, quarterly, and monthly sales plans to ensure achievement of yearly goals.
\n\tDrive and deliver sales operational objectives through reviewing performance against sales information and making recommendations of adjustments to strategic plans.
\n\tReview financial statements, sales, product and activity reports, or other performance data to measure productivity and profitability
\n\tCreate insights that will inform business plans and activities to maximize sales revenue and meet or exceed set goals
\n\tLead the team to initiate and implement corrective actions based on insights from other departments.
\n\tCreate an effective social system and lead teams to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; and determining organisational sales system improvements.
\n\tAssist in establishing project plans for new products, VAS products, or product enhancements and drive the implementation of changes.
\n\tActively lead the team to expand the customer base.
\n\tDrive and deliver product availability and achievement of category profit margins.
\n\tDevelop a \u2018seamless\u201d launching strategy with no reduction in service delivery.
\n\tUnderstands industry best practices and strategies\u00a0<\/p>\n
Drive Sales Growth and Performance<\/p>\n
\tManage a successful omni-channel which consistently meets or exceeds daily sales performance metrics.
\n\tCreates and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales teams.
\n\tConsistently ensures that business is always conducted with integrity and that behaviour aligns with our values.
\n\tWorks closely with Sales Leaders and Marketing to drive strategy through leads and campaign management, sales huddles and regular feedback to Management teams on performance improvements.
\n\tAnalyse performance metrics data and leverage it to effectively coach and develop the Sales team.
\n\tEffectively manage Sales expenses to ensure delivery of internal gross margin goals.
\n\tResponsible for the development and implementation of new processes and procedures for effective and efficient team operations.
\n\tCollaborate with Operations Director, and other internal parties to coordinate activities of functions with\u00a0concern to, pricing plans, sales, or distribution of products.
\n\tLead and oversee sales activities.
\n\tLeads financial or budget activities to fund operations, maximize investments, or increase efficiency.
\n\tReviews effectiveness plans or direct activities such as sales promotions that require coordination with other department managers.
\n\tAssesses for opportunities for continuous improvement of execution and customer experience across the omnichannel in a cost effective, efficient, and effective manner.
\n\tContribute to channel plans or strategies.\u00a0
\n\tIdentify, design, and implement projects that will enhance effectiveness of the Sales Contact Centre over time.
\n\tEnsure integrity of governance and compliance across all spheres of operations
\n\tResponsible to ensure the Sales Contact Centre are delivering according to the business plan and targets within budget.
\n\tEnsure productivity is optimised through the effective management of the entire Sales Contact Centre and reduce operating expenses.
\n\tEnsure resources and structures supports longer term growth objectives.
\n\tMaintain awareness of external influences such as relevant legislation and manage accordingly to keep efficiencies and to meet targets.
\n\tAssist in identifying, developing, evaluating, implementing and\/or improving new procedures to improve efficiencies.<\/p>\n
Continuous Improvement and Reporting<\/p>\n
\tDesign and deliver a scorecard of measures encompassing all relevant aspects of Sales Contact Centre operations
\n\tProvide daily, monthly and quarterly reporting on all relevant Sales Contact Centre indicators, illustrating trends and plans for continuous improvement. (Timing of reports may vary dependent on requirements)
\n\tReview compliance metrics, retentions, cancellations and service level performance against defined targets and metrics and course correct sales processes when necessary
\n\tExtract productivity and performance data and reports daily, weekly, and monthly and analyse data for continuous improvement
\n\tProduce forecasting and lead management reporting to determine sales performance.
\n\tProvide feedback to marketing and insights on lead topic management, challenges and opportunities based on lost leads, call backs and sales won.\u00a0<\/p>\n
Leadership and Direction<\/p>\n
\tProviding vision and direction to team members
\n\tThrough effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders
\n\tRole model behaviour and motivate team members in line with the core values
\n\tTake full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
\n\tProvide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports
\n\tLeads change to create a self-refreshing and learning organization
\n\tEnsure a positive team moral is always present, focusing on champion challenger campaigns and increased tenure
\n\tContinuous improvement of business processes, scripts and time to close a sale<\/p>\n
Work collaboratively<\/p>\n
\tFollow through to ensure that personal quality and productivity standards are consistently and accurately maintained
\n\tDemonstrate consistent application of internal procedures
\n\tPlan and prioritise, demonstrating abilities to manage competing demands
\n\tDemonstrate abilities to anticipate and manage change
\n\tDemonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs\u00a0<\/p>\n
Self-Management<\/p>\n
\tFollow through to ensure that personal quality and productivity standards are consistently and accurately maintained
\n\tDemonstrate consistent application of internal procedures
\n\tPlan and prioritise, demonstrating abilities to manage competing demands
\n\tDemonstrate abilities to anticipate and manage change
\n\tDemonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs<\/p>\n
Requirements<\/p>\n
Minimum Academic, Professional Qualifications & Experience required for this position<\/p>\n
\tBachelors\u2019 degree advantageous
\n\tMinimum 8 years\u2019 experience in direct sales role, with a minimum of 4 years\u2019 experience in a senior leadership role.
\n\tExpert\/Advanced Contact Centre operational management and process improvement program<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
eplan.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/eplan.mcidirecthire.com","_company_name":"Oneplan Underwriting Managers (Pty) Ltd","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Oneplan, we live by the philosophy that insurance should make life easier, not more complicated. That\u2019s why we offer simple and affordable insurance plans without sacrificing quality. We don\u2019t believe in sneaky clauses or conditions that come back to bite you when you need help the most.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-20984","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/20984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=20984"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=20984"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=20984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}