About the Role<\/p>\n
\tUber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.
\n\tOur Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and grow their business on our platform. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of partners.
\n\tYou will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.<\/p>\n
What You’ll Do<\/p>\n
\tOwn and manage a portfolio of top Platform Partners on Uber Direct; focus on growing their business, improving their operations and making them advocates
\n\tAssist with expansions, rollouts, and new partner initiatives to drive growth on Uber Direct
\n\tSet and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context
\n\tWork cross functionally with teams to identify and drive growth opportunities
\n\tEngage with your portfolio to understand opportunities for our product team to build better features and products
\n\tAct as the partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
\n\tLead cross-functional improvements in order to ensure we have the best customer experience in the industry
\n\tCollaborate with leadership to set organizational strategy, and rapidly execute against it.<\/p>\n
What You’ll Need<\/p>\n
\t3+ years experience in customer success or account\/partner management
\n\tPrevious experience working with platform partners to drive onboarding and growth
\n\tStrong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
\n\tPrevious Restaurant or Retail experience
\n\tKnowledge of CRM software like Salesforce
\n\tBA\/BS Degree
\n\tAnalytical Thinking: Analytical skills and ability to extract trends and insights from customers data. Executive Presence and ability to engage with multiple stakeholders.
\n\tBusiness Acumen: Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
\n\tData Insights: Ability to use insights and data-driven decision making to inform the sales process. Develop sales strategies and market pitch to respond to a dynamic market landscape.
\n\tStakeholder Management: Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.<\/p>\n
Preferred Qualifications<\/p>\n
\tKnowledge of Last Mile Delivery space
\n\tSQL experience<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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