Job Description<\/p>\n
\tExperience the power of a game-changing career
\n\tAre you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!<\/p>\n
Concentrix is a great match if you have:<\/p>\n
Experience<\/p>\n
\tMust have a minimum of 24 months of customer service experience within a contact Centre (12 months within an international campaign)
\n\tBanking\/Insurance industry experience\u00a0(Advantageous)<\/p>\n
Qualifications<\/p>\n
Essential<\/p>\n
\tMatric
\n\tClear criminal and credit record
\n\tEnglish Proficiency, both written and spoken
\n\tUnderstanding of the Call Centre industry
\n\tAbility to understand a customer\u2019s query
\n\tComputer literacy \u2013 ability to speedily navigate multiple systems effectively
\n\tAbility to type a minimum of 26 wpm with 80% accuracy\u00a0
\n\tPassion for providing excellent Customer Service
\n\tAttention to Detail
\n\tAvailability to work shifts in a 24\/7 environment<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bWhat\u2019s in it for you<\/p>\n
In this role, we offer benefits that help you support your unique lifestyle:<\/p>\n
\tBasic Salary:\u00a0R 8700\u00a0+ R1000 Campaign allowance\u00a0
\n\tMedical aid for Employee or Medical insurance for Employee + 2 Dependents
\n\tProvident\u00a0fund\u00a0
\n\tSubsidized transport\u00a0<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bWhat you will do in this role:<\/p>\n
\tAssist customers with activating new cards, requesting replacements, and setting or resetting PINs\u00a0
\n\tAccurately update customer personal and account information in systems
\n\tGuide customers through the process of disputing unauthorised or incorrect charges
\n\tHelp customers identify and report suspicious or fraudulent activity on their accounts
\n\tProvide assistance with making payments, setting up Autopay, and initiating balance transfers\u00a0
\n\tAssist customers with login, access, and password issues related to online and mobile banking platforms
\n\tHelp customers review recent transactions, verify account balances, and clarify charges
\n\tProcess account closure requests in a professional and secure manner
\n\tAssist customers with inquiries related to credit limits and declined transactions<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Concentrix","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world\u2019s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 ... read morecountries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-21055","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21055"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21055"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}