Job Description
\nKEY DUTIES AND RESPONSIBILITIES<\/p>\n
Please note that this is not an exhaustive list of everything that needs to be done. \u00a0NH Hotels & Resorts employees always find new ways to look after the business, their guests, and their colleagues. \u00a0 Within this, the key responsibilities for this position are:<\/p>\n
\tCreating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
\n\tInteract with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence in order provide personalized service to create unique memories for each of our guests.
\n\tTo understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
\n\tCheck guest satisfaction during service \u00a0take action to correct any problems
\n\tPromptly respond to guests additional requests
\n\tUpsell and suggestive sell at every opportunity to improve guest spend
\n\tTo work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
\n\tPrepare mis en Place before service to ensure smooth running of the restaurant
\n\tDisplay a positive and enthusiastic attitude when dealing with guest
\n\tRespond to the dynamics of the service environment, being proactive and demonstrating some sense of urgency in a fast paced restaurant environment.
\n\tConduct food presentation and quality checks before delivering food to the guest.
\n\tPunch the all orders on the POS system and make sure to enter the special requirements made by the guest while ordering the food before serving the product to the guest.
\n\tOn request, Prepare the itemize bill and ensure that all served items have been billed correctly.
\n\tAfter receiving payment all cash payment should be processed as per the cashless policy.
\n\tWrite guest\u2019s food orders and repeat order to guest to confirm.
\n\tEnsure that Buffet and Coffee Station are refilled and presentable at all the times
\n\tClean and Inspect the restaurant and ensure floors and tables are clean & set up accordingly for time of day.
\n\tPrepare tables for customers including fully sanitizing each table and chair between users
\n\tConduct daily stock count at opening and closing of shift.
\n\tEnsure all FOH duties are carried out according to daily checklists and report any maintenance issues.
\n\tEnsuring the opening checklist is completed and that the restaurant is prepared for opening
\n\tEnsure the Restaurant is clean and tidy during shift and before completing your shift.
\n\tCheck out with your Supervisor before leaving your station or the floor for any reason
\n\tTo have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
\n\tFollow all safety policies to ensure a safe work area
\n\tFollow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
\n\tMaintain your station in accordance with standards at all times
\n\tDevelop a complete knowledge of menus
\n\tLearn and correctly use the Point of Sale equipment and follow procedures
\n\tTo maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
\n\tActively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
\n\tCheck corridors for trays when returning from taking orders (Room Service)
\n\tClean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
\n\tEnsure all cleaning down and closing down procedures are completed to the highest standard at the end of evening shift.
\n\tUp skill yourself through completing the mandatory and non-mandatory training courses on a monthly basis achieve 2 credits a month.
\n\tTo maintain professional telephone etiquette and a perfect understanding of reservation\u2019s policies and procedures.
\n\tTo be completely familiar with the services offered in the restaurant and throughout the hotel.
\n\tTo greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
\n\tTo ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
\n\tTo check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
\n\tTo check with guests to get feedback on the quality of their experience. \u00a0Share any problems that arise with outlet managers, but try to take care of the problem at once.
\n\tTo be a sales ambassador for the hotel, generating and following up on potential sales leads to maximize business for the hotel. \u00a0This may include F&B upselling, or the promotion of other services offered by the hotel.
\n\tTo ensure that guest orders are delivered on time, that tray setups are done accordingly to the order, and that orders are thoroughly checked before being delivered to guestrooms.
\n\tTo ensure that tray clearance is done quickly, and that corridors are constantly checked and cleared of empty trays and trolleys.
\n\tHelp colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
\n\tComplete 2 courses a month
\n\tBe environmentally aware and manage waste as per the waste management policy
\n\tObserving customers as they enter the restaurant and ensure they are greeted promptly and properly and in a friendly manner.
\n\tMonitoring and observing guests\u2019 dining experience, ensuring guests are satisfied with the beverages and service
\n\tWashing glasses and dishes in the absence of the dishwasher and\/or as directed by the manager
\n\tReporting to work dressed according to NH Hotels & Resorts Grooming Standards
\n\tGiving personal attention, taking personal responsibility, and using teamwork when providing guest service
\n\tListening, apologizing with empathy, finding a solution, and following through when resolving guest problems
\n\tAssuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction
\n\tPerforming other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
\n\tHelp colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
\n\tBe environmentally aware and manage waste as per the waste management policy.<\/p>\n
Working with Others:<\/p>\n
\tThey always try to anticipate and exceed the needs of customers and colleagues
\n\tThey use their own initiative and good judgement to solve problems in a calm and efficient way
\n\tThey enjoy working with others to achieve common goals. \u00a0They volunteer as required to ensure the success of the team
\n\tThey act with personal professionalism and integrity at all times<\/p>\n
Taking Responsibility:<\/p>\n
\tThey always conduct business honestly and fairly. \u00a0They keep sensitive information confidential.
\n\tThey can prioritise their workload effectively and be organised and structured at work
\n\tThey manages their time and pay attention to detail. \u00a0They know their jobs, and are able to work without close supervision.
\n\tThey display a positive attitude, even under pressure. \u00a0They personally check their work to ensure its accuracy.<\/p>\n
Qualifications<\/p>\n
\tHospitality Diploma or equavalent
\n\t+- 2 years expirience<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.minorhotels.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Minor Hotels","_company_website":"http:\/\/www.minorhotels.com","_company_tagline":"Minor Hotels is an international hotel owner, operator and investor currently with 154 hotels. As an international hotel group, we passionately explore new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to a variety of travellers, serving new pa... read moressions as well as personal needs. Through our Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, St. Regis and Tivoli properties, Minor Hotels operates in 24 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. With dynamic plans to expand our existing brands and explore strategic acquisitions throughout opportunistic markets, Minor Hotels pursues a vision of a more passionate and interconnected world.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21083","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21083"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21083"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}