Description<\/p>\n
\tThe Meropa Casino and Entertainment World is looking to recruit a General Manager.
\n\tThe role, which reports to the Meropa Board, will be responsible to lead the planning, transformation and implementation of the business unit strategy, vision, and objectives, providing effective, and integrated leadership and management of teams and functions across business operations.\u00a0
\n\tThe role will be responsible for the sustainable profitability of the business (including gaming and non-gaming functions), operational governance, employee engagement, and creating a product that ensures great experiences for all customers, in line with gaming regulations; legislative requirements and Meropa\u2019s operating standards.
\n\tThis will be achieved through leading the management teams; leveraging relationships with key suppliers and partners, key external stakeholders and guests to ensure the acquisition and retention of business; optimising the use of people, processes and technology to achieve operational objectives; and focusing on high levels of operational compliance.
\n\tThe role will also focus on building and enabling solid and engaged operational and management talent to support the sustainability of business operations and enable the business vision; and will give additional focus to the transformation and development of local communities and businesses as defined in Meropa\u2019s Transformation Policy.<\/p>\n
Key Responsibility Areas:<\/p>\n
\tLead and provide an integrated vision for the property to enable revenue growth and profit optimisation across the business
\n\tProvide leadership in protecting the current and future sustainability of the business operations and the reputation of the Meropa Sun brand
\n\tMonitor, manage and achieve profitability for the Meropa
\n\tOversee the management of the financial position of the business including management of the budget, cost management, capex, forecasting, pricing management, financial reporting on revenue analysis and revenue strategies for all business areas
\n\tDeliver an effective and integrated operational system (processes, people, standards, management frameworks, practices, and technology) to support the strategy and market expectations.
\n\tOngoing operational management including the planning and delivery of required projects, initiatives and planning to achieve business objectives
\n\tUnderstand customer preferences using business intelligence tools and analytics; trends and leading practice within the industry and apply these principles to the business operating strategy, product offerings and experiences across business areas
\n\tCritically evaluate product offerings across the various functional areas and manage the improvement and innovation of products and offerings in line with leading practice
\n\tProvide direction on customer experiences and standards across the business operations to ensure the product offering remains cutting edge, innovative and in line with leading practice and trends
\n\tCollaborate with the team to drive the execution of the Customer experience strategy and tools within the operation to build a customer value proposition that is relevant, innovative and fresh
\n\tCollaborate with marketing on initiatives including annual calendars, promotions and activations
\n\tOversee the identification of internal \/ external risks to the business, and monitor and manage any necessary remedial actions
\n\tMonitor the BBBEE scorecard and drive interventions to achieve targets
\n\tDrive a strong governance culture, ensuring compliance aligned to regulatory standards and procedures, as well as regulations around PoPI, and the Consumer Protection Act
\n\tIdentify key customers and build relationships to grow customer visitation, acquisition, and retention targets
\n\tCreate synergy and alignment of the retail strategy across operations, building and developing partnerships with service providers to the mutual benefit of both parties
\n\tNegotiate and secure contracts with retailers and business partners and manage performance against contracted deliverables
\n\tReport and provide feedback to the Board on business and consumer trends; recommendations of changes and improvements in the retail environment; service standards, financial implications, and progress on return on investment
\n\tDevelop, coach and retain high-performing hotel and operational management talent
\n\tProvide inspirational leadership to enhance employee engagement and motivate teams by growing and consolidating a service culture
\n\tDevelop and implement a Transformation plan, aligned to Meropa\u2019s Transformation Policy and the conditions of the casino license focusing on the employment and development of talent from the surrounding communities and support the development and sustainability of local businesses and service providers.
\n\tImplement and oversee the current supplier and partner governance frameworks and policies, ensuring all procurement, tender, and contractual processes are transparent, competitive, and free from conflicts of interest.<\/p>\n
Requirements<\/p>\n
Education, experience and competencies required:<\/p>\n
\tB-Degree in Business Management or equivalent qualification
\n\t10-15 years\u2019 experience including 5 years hotel management \/ casino operations \/ HR\/commercial management experience in a 4- or 5-star Hotel or casino property
\n\tExperience in leading and inspiring teams
\n\tKnowledge of food & beverage services and standards, rooms management and \/ or hotel management
\n\tKnowledge of gaming \/ casino operations, regulations, and standards
\n\tKnowledge and experience of the retail environment, promotions, and retail management (including contract management)
\n\tThorough understanding of legislation (SHE \/ LRA\/ risk management)
\n\tDemonstrated analytical, commercial, and effective decision-making ability to prioritize and communicate on key objectives and tactics necessary to achieve business goals
\n\tDemonstrated an understanding and engagement with local communities with a clear focus on Transformation
\n\tProven experience in reinforcing ethical frameworks, strengthening internal controls, and leading a cultural turnaround within a complex hospitality or gaming environment is essential.
\n\tA demonstrable track record of building trust with board and regulatory authorities<\/p>\n
Skills and Knowledge<\/p>\n
\tStrategic business insights and analytical skills
\n\tPeople leadership skills
\n\tStakeholder engagement
\n\tEntrepreneurial thinking
\n\tResults and solutions orientation
\n\tDeveloping relationships
\n\tFinancial and business acumen
\n\tIntegrating and Networking skills
\n\tTechnological & Digital Acumen
\n\tCoaching
\n\tSLA and contract management
\n\tStrong work ethics
\n\tDecision-making
\n\tSelf-driven initiator<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[19],"job-types":[12],"class_list":["post-21158","job_listing","type-job_listing","status-expired","hentry","job_listing_region-limpopo","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21158"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21158"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}