Job Description<\/p>\n
Mission\/ Core purpose of the Job:<\/p>\n
\tTo effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positive customer experience. To be responsible for providing sales administrative and customer support, overseeing, and managing order workflows, and resolving order queries, complaints, and escalations as per SLA.
\n\tThe Order fulfilment agent is the central point of communication between Supersonic, third-party partners, and customer. Ensures that orders are handled effectively, errors are promptly addressed, and customer service is maintained by preventing cancellations due to fulfilment issues.
\n\tResponsible for overseeing order workflows on internal and external systems, handling and updating orders where applicable, provide feedback on delayed orders and continuedly following up on such orders to reduce the time between the order to activation of a service.<\/p>\n
Responsibilities<\/p>\n
Task Complexity:<\/p>\n
\tProcess and manage all technology orders from order placement to completion, ensuring adherence to SLAs.
\n\tWork on allocated emails, tickets and tasks.\u00a0
\n\tCapture and update order details accurately in relevant portals and systems.
\n\tProactively identify and address any order errors, resolve issues, ensuring accurate and timely order placement.
\n\tProvide administrative support to sales teams and meet minimum performance deliverables and service levels.
\n\tMaintain accurate records of orders on the business system
\n\tProvides customer support telephonically, through emails, chat and or social media. \u00a0
\n\tCommunicate effectively with customers, addressing inquiries and concerns in a professional and timely manner through the relevant communication channels. \u00a0
\n\tProduce reports and feedback to the Team Leader.
\n\tFeedback on administrative and support tasks allocated and progress.
\n\tAssist with customer escalations and resolutions.
\n\tProactively identify potential order fulfilment issues that could lead to customer cancellations and take steps to prevent them.<\/p>\n
Behavioral qualities:<\/p>\n
\tExceptional organizational and time management skills, with the ability to multitask and meet deadlines effectively.
\n\tStrong attention to detail and proactive problem-solving abilities.
\n\tOutstanding communication and interpersonal skills, both written and verbal, with a customer-centric approach.
\n\tAbility to work both independently and collaboratively in a team environment.
\n\tPassionate about problem-solving and able to adapt to dynamic work scenarios.
\n\tTeam orientation \u2013 strengthening teams OR working in an integrated team environment.
\n\tResilience \u2013 maintaining composure and dealing effectively with stress
\n\tService orientation
\n\tCustomer centricity
\n\tFlexible and adaptable \u2013 changing opinions \/ behavior in the light of changing situations<\/p>\n
Qualifications<\/p>\n
Education:\u00a0<\/p>\n
\tMinimum of 1 year diploma in relevant field\u00a0
\n\tFluent in English<\/p>\n
Global Experience Standards:\u00a0<\/p>\n
\tMinimum 3 years\u2019 experience in a similar customer-facing role with a focus on order fulfilment, sales support, and administration.
\n\tPrevious experience in the telecommunications or internet service provider industry is preferred.
\n\tFamiliarity with order processing systems and sales terminology<\/p>\n
General working conditions:<\/p>\n
\tShift work
\n\tPressure at certain peak times
\n\t24\/7 working environment
\n\tOn-site (work from office)<\/p>\n
Apply Before 10\/15\/2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mtn.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MTN","_company_website":"http:\/\/www.mtn.com","_company_tagline":"MTN Group Limited entered the telecommunications scene at the dawn of South Africa\u2019s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi... read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers\u2019 present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients\u2019 lives a whole lot brighter, as we lead the delivery of a \"bold, new Digital World\u201d. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21259","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21259"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21259"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}