Role and Responsibilities<\/p>\n
Service monitoring process<\/p>\n
\tMonitor call-out rate on jobs and resolve “sick units” on the different routes.
\n\tMonitor daily\/weekly repeat calls to identify sick units and ensure resolution.
\n\tVerify if callbacks are chargeable or not based on the technician’s opinion
\n\tMonitor units on shutdown report and assist in resolution to have these units placed back into operation promptly. Liaise with technicians, branch admin and procurement to ensure all measures are taken to minimize downtime
\n\tManage technical teams to ensure all maintenance is being completed safely, timeously and to the prescribed\/legislated standard
\n\tMonitor completion of the bi\u00adannual and annual inspections completed by technicians. Ensure this is being done and recorded correctly<\/p>\n
Service department assist process<\/p>\n
\tAssist in solving more complex technical problems
\n\tAssist and travel to sites where technicians may be struggling with a call-out or repair
\n\tAssist with repairs if the technician is unable to complete the repair himself<\/p>\n
Service sales and assessment process<\/p>\n
\tConduct project handover between construction and service departments
\n\tAssist Service Manager and Administrators with the preparation of quotations for repair work.
\n\tConduct paid assessments and draft report of findings<\/p>\n
Quality control and auditing process<\/p>\n
\tComplete regular site visits to units on the service portfolio to monitor the quality of workmanship conducted by technicians
\n\tMonitor technician performance and recommend performance\/disciplinary intervention to HR when required
\n\tKeep up to date with regulations\/policies\/procedures applicable to the maintenance and repair of the company’s products. Make recommendations for upgrades in order to comply<\/p>\n
Recommend training initiatives to improve service performance and customer satisfaction<\/p>\n
\tIdentify shortcomings and recommend improvements to the equipment\/systems\/policies that would result in better quality units and better service levels<\/p>\n
Customer and sub\u00adcontractor relationship management<\/p>\n
\tAccountable for customer satisfaction and quality of service
\n\tAttend to difficult customer technical queries, technical reports or interventions when required
\n\tAccountable for sub\u00adcontractor quality and service performance
\n\tDevelops and maintains a cordial and professional relationship with the customers and sub\u00adcontractors.
\n\tThoroughly investigate and resolve all critical customer problems<\/p>\n
People management\/leadership<\/p>\n
\tAccountable for people (service technician) development and well-being, and managing the performance of the team and individuals
\n\tDetermines objectives, and plans as well as organizes, communicates, controls, and motivates the service team
\n\tIdentifies field operative training needs and manages training plans
\n\tEnsure that all service technicians comply with safe work practices in accordance with OH&S standards<\/p>\n
KPI<\/p>\n
Performance measures:<\/p>\n
\tNumber of callouts reported monthly (pattern, increase or decrease in number)
\n\tEnsure a callout rate of 10% or less in your region
\n\tNoticeable improvement in service technician knowledge base and understanding (passed on from yourself). Measured by survey and reporting
\n\tNumber of unresolved technician and customer complaints
\n\tEnsure not more than 1% of the units in your region are on shutdown. Attend to shutdown units are attended to immediately and put back into service within a maximum of 48 hrs.
\n\tTime taken to return units into service from shutdown<\/p>\n
Qualifications<\/p>\n
\tQualified Lift Mechanic<\/p>\n
Apply via company website ( http:\/\/www.visionelevators.co.za ) or<\/p>\n
jobs.smartrecruiters.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"Vision Elevators","_company_website":"http:\/\/www.visionelevators.co.za","_company_tagline":"Vision Elevators (Pty) Ltd provides mobility solutions to corporations and individuals throughout Southern Africa. Vision manufactures, installs, maintains and modernises various products including Elevators, Escalators, Domestic Elevators, Platform Lifts, Goods Hoists, Dumbwaiters as well as equipm... read moreent for disabled access. The Vision Elevators organisation stretches nationwide with offices in Cape Town, Durban and Johannesburg, and representative agents in East London, Port Elizabeth, Bloemfontein and Knysna. Unit G3 39 Kelly Road, The Palisades, Jet Park , Boksburg","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21314","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21314"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21314"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}