We are looking for a Stock Controller \/ Retail Customer Care Executive to join our Retail team as we scale up and drive digital and financial inclusion across our markets.
\n\tAt M-KOPA, we\u2019re not just hiring\u2014we\u2019re scaling. From 5 million customers in 2024 to over 7 million in 2025, we\u2019ve unlocked $2+ billion in credit, assembled 2 million smartphones in Kenya, and helped 86% of our customers improve their quality of life. We\u2019re building the infrastructure to reach 10 million customers, and we need people who are ready to evolve\u2014not escape.<\/p>\n
Why This Role Matters Now<\/p>\n
\tYou\u2019ve probably seen us hiring across multiple roles. That\u2019s not random\u2014it\u2019s deliberate. We\u2019re expanding our retail footprint and customer care infrastructure to support our next growth phase. This role is part of that journey.
\n\tAs a Stock Controller \/ Retail Customer Care Executive, you\u2019ll be at the heart of our retail operations\u2014ensuring stock flows seamlessly, customers are supported proactively, and our sales teams are empowered to deliver.<\/p>\n
What Makes This Role Different<\/p>\n
\tYour current role might be limited by rigid systems or disconnected teams. This one isn\u2019t. Here, your decisions directly impact customer satisfaction, sales velocity, and operational efficiency. You\u2019ll troubleshoot real issues, support real people, and see the results of your work in real time.<\/p>\n
This isn\u2019t just about managing inventory\u2014it\u2019s about enabling financial inclusion for millions.
\nYour Impact<\/p>\n
\tInventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
\n\tReverse Logistics: Manage phone swaps and returns with speed and empathy.
\n\tSales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
\n\tCustomer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA\u2019s promise.
\n\tAfter-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
\n\tDepot Branding: Maintain visibility and quality of marketing materials.<\/p>\n
Must-Have Qualifications<\/p>\n
\tDemonstrable experience in customer care or inventory management\u2014ideally in mobile retail.
\n\tTech-savvy, with a strong bias toward smartphone usage and troubleshooting.
\n\tProven ability to manage front-office operations and digital systems.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.ashbyhq.com<\/p>\n
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