Job Description<\/p>\n
\tTo analyse, assess and pay valid funeral claims within 48 hours from the time the last \u00a0\u00a0document is received. To detect fraudulent activities on funeral claims. Understand SBIS\u2019s goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.\u00a0 Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.<\/p>\n
Qualifications<\/p>\n
Type of Qualification:\u00a0Diploma
\nField of Study:\u00a0Insurance Institute or Insurance Qualification<\/p>\n
FAIS\u00a0Compliant<\/p>\n
RE 5
\nExperience Required
\nInsurance Legacy & Enablement
\nInsurance<\/p>\n
\tThe role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre\/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category<\/p>\n
Additional Information<\/p>\n
Behavioural Competencies:<\/p>\n
\tArticulating Information
\n\tDeveloping Expertise
\n\tFollowing Procedures
\n\tInteracting with People
\n\tInterpreting Data<\/p>\n
Technical Competencies:<\/p>\n
\tNPS score of >80%
\n\tENPS Participation
\n\tRefer all suspicious claims to Fraud operations.
\n\tTo Achieve fraud savings, target as set out by business.
\n\t0% errors on Quality Assurance rating
\n\tFinalize a minimum of 20 claims per day.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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