This role offers the opportunity to deliver high-quality support to the Middle East and Africa Customer Services Central Offer Desk. You will take on a variety of responsibilities designed to provide hands-on operational experience and a comprehensive understanding of the different functions within the MEA Business Management Team<\/p>\n
What are my responsibilities?<\/p>\n
Contract Management and Communication<\/p>\n
\tAnalysis and preparation of Service Contract calculations and Service Contract Offers within the MEA zone.
\n\t\u00a0Establish and maintain strong communication channels to align key stakeholders and accelerate project outcomes.
\n\tManage contracts, facilitate effective communication, and coordinate efficient order processing across cross-functional teams.
\n\tMaintain efficiency and timeliness across CS Central Offer Desk business operations<\/p>\n
Customer Engagement and Service Promotion<\/p>\n
\tSupport the development and execution of market-driven service marketing strategies and promote value-added offerings.
\n\tPromote the Customer Services Portfolio through engaging presentations and strategic discussions with both internal and external stakeholders.
\n\tSupport efforts to improve the Contract Capture Rate through ongoing collaboration with Account Executives and direct engagement with customers.
\n\tProactively conduct and sustain customer visits to enhance consultancy and strengthen service support.<\/p>\n
Operational Excellence<\/p>\n
\tResponsible for calculating pricing and ensuring timely submission of offers to the Business Partner or customer.
\n\tCollaborate with the cross-functional teams and with various internal key stakeholders to design, develop, and drive Service strategies and business process improvements.
\n\tMaintain high standards of pricing and offer integrity.
\n\tMonitor and uphold the quality of pricing and data inputs in the CS CRM tool.
\n\tMaintain strict adherence to internal procedures and compliance standards.<\/p>\n
Marketing & Strategy Development<\/p>\n
\tPromotion of value-added services such as Customized Service Agreements, Enhanced Productivity Services, SRS, Healthineers Guardian Program etc.
\n\tFacilitate the rollout of strategic Service Options and Services, marketing plans within the Service offerings.<\/p>\n
Ad-Hoc and Strategic Support<\/p>\n
\tSupport additional requests as needed, contributing to broader business goals.<\/p>\n
What do I need to qualify for this job?<\/p>\n
\tBachelor\u2019s degree in business administration, Marketing, or a related field (or equivalent qualification).
\n\tExperience in pricing, bid proposal, quotations and contract management
\n\tAt least 5 years of experience in Commercial Marketing or Business Development is expected, with preference given to those from the Medical Devices or Life Sciences industries.
\n\tProficiency in Microsoft Office applications such as Word, PowerPoint, Excel, and Outlook.
\n\tFluent in English
\n\tAbility to analyze and interpret complex Bid documents and Offer requirements.
\n\tShould exhibit strong critical thinking and numerical skills, with a proven ability to thrive both independently and in team settings.
\n\tGood Team Player with strong interpersonal and negotiation skills
\n\tGood time management skills, Ability to multi-task and work under pressure in a cross functional setting
\n\tKnowledge and Experience with Power BI and SAP is advantageous.
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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